eCommerce Manager

Maxicare Healthcare Corporation


Date: 6 days ago
City: Makati City
Contract type: Full time
The eCommerce Manager is responsible for increasing online self-service sales by managing the sales operations, usability, and growth of the consumer eShop touchpoints.

General Job Responsibilities

  • Maximize eShop touchpoint features
  • Manage system resilience
  • Ensure eComm compliance
  • Oversee reports and analytics
  • Act as a Product Owner in software development for eShop touchpoints
  • Manage personas and content (e.g., User Interface, Copywriting)
  • Improve Customer Experience (CX) through step minimization
  • Conduct campaigns, surveys, reviews, and analyze "did not renew" cases
  • Support and deliver quality policy, objectives, and initiatives
  • Ensure compliance with statutory and regulatory requirements
  • Promote process approach and risk-based thinking at work
  • Perform other related functions as assigned by the immediate superior

Required Job Skills

  • Bachelor’s degree in eCommerce Management, Business, Marketing, Digital Marketing, Engineering, Information Technology, or related fields
  • 5+ years of experience in digital touchpoint or eCommerce management
  • 5+ years of experience in project or product management
  • Exceptional analytical and conceptual thinking skills
  • Advanced technical skills
  • Excellent documentation skills
  • Experience creating detailed reports and giving presentations
  • Advanced skills in project scoping, requirements solicitation, and documentation
  • Ability to work independently and as part of a team
  • Organized with strong time-management skills
  • Strong communication skills

Advantages

  • UX/UI Design Experience
  • Scrum Master Experience
  • Product Ownership Experience
  • Project Management
  • Design Thinking
  • Greenbelt Lean Six Sigma

Required Soft Skills

  • Ability to influence stakeholders and work closely with them to determine acceptable solutions
  • Experience leading and developing top-performing teams
  • Ability to think up creative solutions
  • Process improvement mindset
  • Big picture thinking
  • Work well under pressure
  • Problem-solving and critical thinking skills

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