E-commerce Support Specialist (AU)
MicroSourcing
Date: 1 week ago
City: Cebu City
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: E-commerce Support Specialist (AU)
Location: IT Tower 2, Cebu
Work setup & shift: Onsite | Day shift (AEST)
Why join MicroSourcing?
You'll Have
As an E-commerce Support Specialist (AU), you will:
Non-negotiables
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: E-commerce Support Specialist (AU)
Location: IT Tower 2, Cebu
Work setup & shift: Onsite | Day shift (AEST)
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As an E-commerce Support Specialist (AU), you will:
- Respond to customer questions via live chat, email, and phone with Cargo Crew's tone and service standards.
- Assist with placing orders, product recommendations, sizing support, and delivery inquiries.
- Troubleshoot basic website-related issues, such as cart errors, discount codes, and checkout problems, and escalate as needed.
- Guide users through the quote and order processes, providing support for account and bulk orders.
- Accurately enter and update customer details in the CRM and order management systems.
- Work closely with onshore teams using internal tools like Slack, CRM, Netsuite, and Commerce Tools to ensure a seamless customer journey.
- Coordinate the embroidery process, from artwork proof to swatch approval and production.
- Report common customer issues or feedback to help improve web usability and service processes.
Non-negotiables
- 1-2+ years of experience in customer service, web support, and online sales.
- Experience with HubSpot, NetSuite, and other relevant eCommerce tools.
- Strong organizational and communication skills.
- A "customer first" mindset.
- Ability to work independently.
- Friendly and approachable personality.
- Proactive attitude.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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