E-Commerce Representative

The E-Commerce Representative is responsible for managing and optimizing online stores on E-Commerce platforms. This role focuses on maximizing sales, enhancing customer experience, and maintaining store health. The E-Commerce Representative ensures that products are properly listed, promotions are executed effectively, and customer queries are addressed promptly. This position requires a combination of analytical thinking, marketing knowledge, and strong communication skills to meet sales goals and improve the online shopping experience.

Key Responsibilities:

Product Listing and Management:

• Create, update, and manage product listings.
• Ensure accurate product descriptions, pricing, and high-quality images.
• Manage stock levels, SKU assignments, and inventory.
• Optimize listings for search visibility (SEO) within both platforms.

Sales and Promotion Strategy:

• Plan and execute promotions, flash sales, and special deals on Shopee and TikTok Shop.
• Collaborate with marketing teams to launch campaigns aligned with platform trends.
• Monitor sales performance, analyze sales reports, and adjust strategies accordingly.

Customer Service and Engagement:

• Respond to customer inquiries, complaints, and requests in a timely and professional manner.
• Handle order issues such as refunds, returns, and exchanges according to platform policies.
• Engage with customers via live streams, comments, or social media channels to enhance brand presence.

Order Processing and Fulfillment:

• Ensure timely processing of orders, including packing, shipping, and delivery coordination.
• Work closely with logistics partners to track and manage delivery timelines.
• Address and resolve any fulfillment issues promptly.

Analytics and Reporting:

• Track and analyze key performance metrics such as traffic, conversion rates, and sales volume.
• Generate reports on sales trends, customer behavior, and product performance.
• Use insights to adjust product offerings, pricing strategies, and promotional efforts.

Platform Compliance and Optimization:

• Ensure store compliance with Shopee and TikTok Shop policies and guidelines.
• Stay updated on platform algorithm changes and new features.
• Optimize the store for customer experience, including UI/UX improvements where possible.

Collaboration with Internal Teams:

• Work closely with marketing, logistics, and product development teams to ensure cohesive execution of e-commerce strategies.
• Provide insights from Shopee and TikTok Shop to improve product assortment and marketing campaigns.

Competitor Analysis:

• Conduct regular analysis of competitors’ product offerings, pricing, and promotions.
• Identify trends and areas for improvement to stay competitive on both platforms.