E Commerce Fraud Analyst (Non Voice)
SPLACE BPO
Date: 18 hours ago
City: Davao
Contract type: Full time
About The Job E Commerce Fraud Analyst (Non Voice)
E Commerce Fraud Analyst (Non Voice)
Offer: $3 /hour during training and will increase to $4 after
Shift: Graveyard
HMO: After 6 months
Set-up: Office-based
Weekly Workload: 36 hours or more
Main Responsibilities
Order Processing, Monitor credit card transactions in order to detect suspicious behavior.
Use multiple investigative tools to identify online fraud activity Take ownership of Fraud investigations for online transactions that require further checks.
Contact customers directly regarding transactions when there is a question of potential fraud; validate data and take appropriate next steps. Occasionally, partner with and provide information to Customer Service to help resolve a dispute.
Email communication with the customers inbound/outbound/Zendesk
Approval of Payments and Refunds / Chargebacks / Customer Disputes.
Identify complaints and escalate them where required Deal with queries from other departments and offer support
Requirements
At least 1 year experience in E-commerce.
1-2 years experience in handling fraud prevention or related campaigns.
Fluent level of English.
Excellent attention to detail.
Capacity to work well within a team and the ability to work independently.
Decisiveness and the ability to make decisions under tight deadlines Experience with Zendesk ticketing system.
Ability to multitask and work in a fast-paced, deadline-oriented environment.
Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge.
Passionate about football/rugby a major plus.
Fluency in other languages is a bonus.
E Commerce Fraud Analyst (Non Voice)
Offer: $3 /hour during training and will increase to $4 after
Shift: Graveyard
HMO: After 6 months
Set-up: Office-based
Weekly Workload: 36 hours or more
Main Responsibilities
Order Processing, Monitor credit card transactions in order to detect suspicious behavior.
Use multiple investigative tools to identify online fraud activity Take ownership of Fraud investigations for online transactions that require further checks.
Contact customers directly regarding transactions when there is a question of potential fraud; validate data and take appropriate next steps. Occasionally, partner with and provide information to Customer Service to help resolve a dispute.
Email communication with the customers inbound/outbound/Zendesk
Approval of Payments and Refunds / Chargebacks / Customer Disputes.
Identify complaints and escalate them where required Deal with queries from other departments and offer support
Requirements
At least 1 year experience in E-commerce.
1-2 years experience in handling fraud prevention or related campaigns.
Fluent level of English.
Excellent attention to detail.
Capacity to work well within a team and the ability to work independently.
Decisiveness and the ability to make decisions under tight deadlines Experience with Zendesk ticketing system.
Ability to multitask and work in a fast-paced, deadline-oriented environment.
Command of Microsoft Office (Word, Excel, etc.) and basic computer knowledge.
Passionate about football/rugby a major plus.
Fluency in other languages is a bonus.
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