Patient Coordinator (Cebu based - Temporary Work from Home)

CallHero


Date: 2 days ago
City: Cebu City
Salary: ₱600,000 - ₱660,000 per year
Contract type: Full time
Call Hero is a call recording and conversation analysis software. Where it's mission is to help health business owners easily measure and train their teams to dramatically convert even more phone calls into new patients.

The Role

You Will Be Responsible For

Patient Communication & Support:

  • Conduct discovery calls to explain services, fees, and practitioner options.
  • Provide patient education and non-clinical support regarding care plans and natural therapies.
  • Coordinate with practitioners to ensure continuity and consistency in patient care.
  • Perform aftercare follow-ups to support treatment adherence.

Care Coordination

  • Review and support practitioner care plans, identifying additional needs such as labs or referrals.
  • Manage scheduling for patient appointments and practitioner calendars.

Patient Retention & Engagement

  • Monitor and address factors contributing to patient drop-off or self-discharge.
  • Promote long-term patient relationships and satisfaction.

Documentation & Reporting

  • Maintain accurate patient records in the EHR system.
  • Capture and report data on treatment adherence, referrals, and patient outcomes.

Process Improvement & Collaboration

  • Suggest and implement improvements to coordination processes.
  • Collaborate with the clinic team to deliver a seamless patient experience.

Mentorship & Development

  • Participate in a mentorship program focused on professional growth and skills development.
  • Other Duties:
  • Perform additional tasks as needed to support clinic operations.

Ideal Profile

Qualifications

  • At least 2 years experience as a Virtual Assistant preferably in a healthcare setting (eg. Physiotherapy, Dental clinics,Osteopathy, Chiropractic's, Naturopathy, etc.)
  • Diploma in Medical Office Administration or a related clinical field.
  • Proficiency with productivity tools (Google Suite or MS Office) and project management software (e.g., Asana).
  • Experience with EHR systems like Jane and communication tools like DemandHub.
  • Strong communication, organization, and multitasking abilities.
  • Patient-focused, professional, and self-motivated with the flexibility to work various shifts.
  • Current CPR certification.
  • Familiarity with integrative health practices.
  • Experience with performance metrics and KPIs.
  • Interest in future leadership or clinic management roles.

What's on Offer?

  • Benefits
  • Work-life balance

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