Digital Onboarding Department Head

RCBC


Date: 3 days ago
City: Makati City
Contract type: Full time
Job Summary

  • The Digital Onboarding Department Head's (DODH) primary role is to ensure proper management of the Bank's Digital Onboarding Channels and Deposit Products. The main goal of the role holder is to cover client satisfaction in its interaction on the various touch points with the bank, may it be on the offer and delivery of the bank's products and services with the ultimate goal of building the deposit portfolio, digital product onboarding acceptability and client loyalty.

How will you contribute?

  • The DODH spearheads the formulation of directional strategies developing a fully integrated, seamless customer experience model driven by the products, services, channels of the Bank.
  • DODH ensures the proper management of the product marketing mix - Product, Pricing, Promotions, Place and People and regular monitoring of product performance plus continuous competitor look out.

What will make you successful?

  • Graduate of any 4-year course, preferably Business- or Marketing-related, from a reputable university
  • At least 5 years exposure in product development, management and/or marketing, preferably from a financial institution (but not limited to banking)
  • Preferably with at least 3 years of experience in managing a team

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