DE030782-Workforce Services Analyst

Accenture in the Philippines


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Return to Office RESPONSIBILITIES:
  • Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team
  • Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions
  • Responsible to produce over and under staffing view Report
  • Responsible to publish agent schedules to operations
  • Responsible to process shift bids
  • Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2


    • SKILLS AND QUALIFICATIONS:


  • At least 2 years relevant work experience
  • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)


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