DE030782-Workforce Services Analyst

Accenture in the Philippines


Date: 4 hours ago
City: Mandaluyong City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Return to Office RESPONSIBILITIES:
  • Responsible to open all future exception like VL, LOA, Full day Training as allocated by the Capacity Planning team
  • Responsible to optimize schedule thru offering off the phone exceptions, break optimization or provide OT requirements after receiving all future exceptions
  • Responsible to produce over and under staffing view Report
  • Responsible to publish agent schedules to operations
  • Responsible to process shift bids
  • Provides scheduling report that will show scheduling effectiveness information, OT requirement report, DOW schedule pattern, etc. OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Rotation Off Project/Team Location: Mandaluyong, Robinsons Cybergate Tower 2


    • SKILLS AND QUALIFICATIONS:


  • At least 2 years relevant work experience
  • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)


    • How to apply

    To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

    Post a resume

    Similar jobs

    Sr Road/Pavement Engineer

    SJ Group, Mandaluyong City
    4 hours ago
    Key ResponsibilitiesConduct comprehensive study and evaluation of existing pavement structure to determine the appropriate improvement/upgrading that are technically and economically justified.Assess alternative pavement structures based on: Whole-of-life costs, Capital costs, and Ability to handle settlement.Follow AASHTO Guide for Design of Pavement Structures.Key RequirementsBachelor’s degree in civil engineering (required)Master’s degree in Transportation Engineering, Pavement Engineering, or related field (preferred)Experienced as Sr....

    Recruiter

    Pearson, Mandaluyong City
    11 hours ago
    The RoleThe Remote Invigilator Recruitment Coordinator is responsible for managing the recruitment and compliance processes for invigilators. This includes CV screening, document processing, DBS clearance and processing, referencing, interviewing, contracting, quality assurance, payroll analysis, service check updates, annual self-declaration checks, general business administration, and proof of right to work checks. The role also requires strong communication skills across phone, Teams,...

    Sales Executive / Lens Consultant

    EssilorLuxottica, Mandaluyong City
    1 week ago
    Widen Your Horizons. Join the Next Chapter of Your CareerAt EssilorLuxottica, we are committed to empowering our people to grow and succeed. This is your opportunity to take your career to the next level, embrace new challenges, and continue making a difference.We work for a brighter future, thinking today about the world of tomorrow.Don’t miss the chance to shape your...