DE030660 -Health Clinical Services Manager

Accenture in the Philippines


Date: 3 weeks ago
City: Taguig
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Health Clinical Services Manager WORK SETUP: Return to Office RESPONSIBILITIES:
  • Lead and manage the clinical training strategy for global BPO teams supporting utilization management, case management, and health management processes.
  • Develop, implement, and evaluate training programs that ensure compliance with healthcare industry standards, regulations, and best practices.
  • Create and deliver engaging training materials (e.g., e-learning modules, instructor-led training, job aids) tailored to the needs of global BPO teams.
  • Assess the skill levels and performance of clinical staff, identifying areas for improvement and implementing targeted training solutions.
  • Monitor and ensure the quality of training delivery across multiple regions, ensuring consistency in content and effectiveness.
  • Collaborate with cross-functional teams (e.g., operations, quality assurance, clinical management) to align training efforts with organizational goals and compliance requirements.
  • Provide ongoing coaching and mentoring to clinical trainers and BPO staff, fostering a culture of continuous learning and development.
  • Evaluate training effectiveness through assessments, feedback surveys, and performance metrics, making data-driven improvements to training programs.
  • Develop and manage a comprehensive knowledge base for clinical processes, procedures, and best practices to be accessed by BPO teams.
  • Ensure that clinical training programs align with client needs, adapting content as necessary to meet specific client requirements and regulations.
  • Support the integration of new technologies and tools into training programs, ensuring clinical staff are proficient in using the latest healthcare management systems.
  • Stay current on industry trends, regulations, and best practices in utilization management, case management, and health management to continuously improve training content.
  • Track and report on training progress, providing regular updates to senior management regarding program outcomes and team performance.
  • Manage relationships with external vendors and training partners, ensuring that third-party training content aligns with organizational and regulatory requirements. OTHERS: Project Shift Schedule: Night shift Project Rest Day: Weekends Off Project/Team Location: Taguig Uptown Bonifacio Tower 3


    • SKILLS AND QUALIFICATIONS:


  • 8 to 12 years of solid experience as Health trainer,
  • Individual contributor role
  • Experience in BPO Health accounts
  • Must be open to BPO & Non-BPO Experience Good to have only:
  • Registered Nurse License
  • Physician License


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