DE030535-Instructor Senior Analyst

Accenture in the Philippines


Date: 3 weeks ago
City: Quezon City
Contract type: Full time

  • ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Instructor Senior Analyst WORK SETUP: Hybrid OVERALL PURPOSE: HPS initiatives for training and skill development RESPONSIBILITIES: Training Needs Analysis
  • Work with the operations, training, and quality teams to identify performance gaps related to functional / digital skills.
  • Analyse performance gaps and provide recommendations to meet target metrics. Training Design and Development
  • Responsible for content research, training, outline creation, development of training evaluation measures, training materials development, knowledge assessment and test design
  • Identify other non-traditional performance improvement initiatives to address knowledge, skills, practices, and over-all training effectiveness gaps
  • Regularly provide feedback on content and recommend improvement of courseware. Training Delivery
  • Deliver THR Academy Programs to employees in functional, digital and industry domain to both new hires and existing staff
  • Teach in blended learning environment including Instructor Led Training (ILT), Virtual Instructor Led Training (V-ILT), and Social Learning methods.
  • Mastery of HR domain course content and related courseware, certification as appropriate
  • Facilitate all required training programs with the ability to translate subject matter expertise to knowledge gain and skills development.
  • Deliver required industry, domain, functional and client systems and process training to both new hires and existing staff
  • Provide floor support and coaching to all employees including leadership.
  • Proactively develop activities or modules to supplement existing programs or initiatives.
  • Demonstrate strong working knowledge of adult learning theory principles and able apply in a 1:1 or in a group training setting Training Evaluation and Reporting
  • Gather data from operations and other support teams to measure program effectiveness
  • Conduct assessments (e.g., Kirkpatrick Level 1 and 2) as per Service Level Agreements (SLA) and administer pre- and post-training exams/tests as required.
  • Monitor progress of employees by tracking performance indicators.
  • Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews.
  • Provide floor support and communication coaching to all employees including leadership and support.
  • Develop communication assessment tools in line with project’s goals and metrics
  • Proactively develop activities or modules to supplement existing programs or initiatives. Apply expertise in specific business process capabilities
  • Execute learning processes and deliver sessions to meet defined service levels and key performance indicators. Drive continuous improvement
  • Identify new opportunities for/enhancements to business processes; develop/help to implement recommendations to achieve continuous improvement objectives.
  • Analyze existing processes to define standards and reusable approaches and to contribute to knowledge capital within area of expertise OTHERS: Project Shift Schedule: Mid Shift Project Rest Day: Weekends Off Project/Team Location: Quezon City, Cyberpark Tower 1


    • SKILLS AND QUALIFICATIONS:


  • At least 3 years relevant work experience in Training; 1 year supervisory experience


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