DE027902 - Workforce Services Analyst
Accenture in the Philippines
Date: 5 days ago
City: Mandaluyong City
Contract type: Full time
---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---
PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Analyst
WORK SETUP: RTO
RESPONSIBILITIES:
Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports.
Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
Required to follow the planned data collection, including the types of data and time of data to be captured
Automate reports to reduce inefficiencies by designing macros.
Others
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
SKILL AND QUALIFICATIONS:
At least 2 years of Workforce Management experience
Experience in RTA and any of the following Workforce Management functions - Scheduling, Forecasting, or Capacity Planning
In depth and excellent knowledge in using Avaya CMS application
Demonstrates advance knowledge in real time management and exhibits strong decision-making skills in executing real time action plans
PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Analyst
WORK SETUP: RTO
RESPONSIBILITIES:
Project Shift Schedule: Rotation Shift
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2
SKILL AND QUALIFICATIONS:
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