Data Center Site Operations Manager (ST Telemedia Global Data Centres Philippines)

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

The Data Center Site Operations Manager is tasked with managing the day-to-day operations of a specific data center site, ensuring optimal performance, reliability, and efficiency.

The role demands a highly detail-oriented and experienced professional with extensive knowledge in data center operations. Reporting directly to the Head of Regional Operations, this position plays a vital role in maintaining operational excellence and delivering top-tier services to clients.

The role is characterized by leadership in team management, facility oversight, client support, and strict adherence to compliance and risk management standards. The primary objectives are to ensure continuous site performance, foster a high-performing operations team, and uphold the highest standards of client satisfaction and service delivery.

Duties And Responsibilities

Site Operations Management

Oversee the daily operations of the data center site. Ensure optimal performance, reliability, and uptime. Achieve the highest standards of service delivery and client satisfaction.

Team Leadership and Management

Lead and manage the site operations team. Foster a culture of collaboration, innovation, and excellence. Maintain a high-performing and motivated team capable of delivering exceptional results.

Facility Management

Maintain the data center facility to the highest standards. Ensure the facility’s power, cooling, and security systems operate effectively. Provide a safe and secure environment, minimizing downtime and disruptions.

Client Support and Fulfillment

Manage client fulfillment processes at the site level. Ensure timely and accurate delivery of services to clients. Build strong client relationships and promptly address any issues or concerns.

Compliance and Risk Management

Ensure all site operations comply with relevant regulations, standards, and policies. Implement risk management strategies to mitigate potential operational risks. Maintain operational integrity and reduce the likelihood of non-compliance and associated risks.

Technology and Innovation

Oversee the implementation and maintenance of technologies supporting site operations. Drive innovation and enhance operational efficiency through the adoption of new technologies. Stay competitive and incorporate best practices into site operations.

Technical Skills: A strong understanding of data center infrastructure, including power, cooling, and security systems.

Leadership: Proven ability to lead and manage a high-performing site operations team.

Leadership and Team Management: Ability to lead and inspire a high-performing site operations team, fostering collaboration and driving high standards of performance.

Operational Expertise: Deep understanding of data center operations principles, best practices, and the ability to manage the facility’s infrastructure effectively.

Client Focus: Strong focus on fulfilling client requirements and ensuring high levels of client satisfaction.

Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to identifying and addressing operational issues.

Communication: Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and engage stakeholders.

Stakeholder Management: Strong relationship-building skills and the ability to manage and align stakeholder expectations.

Integrity and Ethical Standards: High level of integrity and commitment to ethical business practices.

Adaptability: Ability to thrive in a dynamic and rapidly changing environment, adapting to new challenges and changes in technology.

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

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