Cybersecurity Client Success Manager

We at the Lennor Group are urgently looking for a Client Success Manager (Hybrid)

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Salary Range: up to ₱175,000

Work Setup: Hybrid

Shift Schedule: Day Shift

Location: Makati City

Job Overview

We are seeking a passionate and experienced Customer Success Manager (CSM) to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our CSMs are crucial in driving the adoption of the Company's cybersecurity solutions and SAAS platform product.

Your Responsibilities

• Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc.
• Primary advocate within the Company's stakeholder groups to drive tangible outcomes
• Responsible for managing customer communications internally with respective Company Teams
• Responsible for the coordination of all customer interactions, (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal Company Teams
• Oversees the transition from deployment to Steady State and establishes cadence/operating rhythm for new customers
• Drives customer adoption/engagement of current and additional services provided from the Company
• Aids in driving retention conversations to ensure customers are on target for contract renewals
• Aids in discussions related to potential customer churn (Playbooks, Churn War Room, etc.)
• Works closely with Sales Counterpart to position, educate, and drive potential growth opportunities for additional Company Service offerings
• Works directly with the Company's Executive Leadership Team to strategically align and coordinate support for the Company's largest accounts
• Creates, organizes, and shepherds customer value discussions with the customer quarterly
• Able to communicate the Company's product/service landscape and can effectively move from one team to another to obtain answers and resolve issues
• Able to articulate the Company offerings, benefits, SOPs and deliverables without hesitation
• Advanced understanding of assigned Company Specific Product sets
  
  

What Our Client Is Looking For

• Ideally must have at least 7 years of client services, IT and cyber security background
• Background working with customers on the technology stack and/or the tools directly for Microsoft, Crowdstrike, and Splunk; ability to self-teach and pick up technical foundations quickly
• Must be fluent in both English and Tagalog
• Extensive experience managing large, complex accounts with multiple LOB’s and stakeholders
• Able to operate independently with minimal support from leadership
• Able to identify the buying landscape within customer environments and maintain relationships with critical
• Superior organizational skills and ability to adapt to quickly evolving environments
• Excellent written and verbal communication skills; strong speaking capabilities with both virtual and in-person presentations
• Promotes team culture by independently demonstrating abilities that solve organizational problems and drive efficiencies within CS
• Able to define, create, execute service improvement plans
• Ability to provide advanced feedback and technical requirements for process maturity
• Can create, adhere to, and help influence standard organizational systems
• Can organize and conduct speaking engagements to internal BV groups with minimal oversight from leadership
  
  

Ready to take the next step in your career? Submit your application now!

• We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.