Customs Systems Trainer

It's More Than A Job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

Your Role

The Customs Systems Trainer will be responsible for creating and implementing a systems training plan for the Customs BU. The individual will be responsible for enhancing the skills and knowledge of employees on both Cargowise and JSM/JIRA.

The candidate would be integral to the onboarding of new employees but also oversee the continuous training and people development for the department.

Your Responsibilities

• Design training material
• Conduct trainings for new hires
• Coordinate trainings with the team leaders and stakeholders to ensure the most effective method for training based on the topic and audience
• Maintain a training matrix
• Identify training needs by evaluating strengths and weaknesses in each team
• Observe and evaluate results of training programs
• Provide train-the-trainer sessions for selected individuals
• Manage implementation of new processes or major changes to existing processes or expansions of existing processes, especially where increase of personnel is required
• Amending and revising trainings as necessary, in order to adapt to changes occurring in the work environment or due to the system updates
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning courses
• Have agility to comprehend new concepts, content, and processes and convert knowledge into effective training programs and materials
• Determine overall effectiveness of trainings and make improvements
• Acclimate new hires to the business and conduct orientation sessions
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc)
  
  

Your Skills And Experiences

• At least 3 years' experience in a similar position in the past
• Preferable to have operational knowledge of either airfreight, sea freight or road freight
• Experience designing and delivery training programs
• Expert knowledge of Cargowise
• Knowledge of JSM/JIRA
• Bachelor of Science in Customs Administration
• Fluency in English -both Verbal & Written
• Proficient in Microsoft Office (Excel, Word and Outlook)
  
  

Your Role

The Customs Systems Trainer will be responsible for creating and implementing a systems training plan for the Customs BU. The individual will be responsible for enhancing the skills and knowledge of employees.

Your Responsibilities

• Design training material
• Conduct trainings for new hires
• Coordinate trainings with the team leaders and stakeholders to ensure the most effective method for training based on the topic and audience
• Maintain a training matrix
• Identify training needs by evaluating strengths and weaknesses in each team
• Observe and evaluate results of training programs
• Provide train-the-trainer sessions for selected individuals
• Manage implementation of new processes or major changes to existing processes or expansions of existing processes, especially where increase of personnel is required
• Amending and revising trainings as necessary, in order to adapt to changes occurring in the work environment or due to the system updates
• Having an understanding of e-learning techniques, and where relevant, being involved in the creation and/or delivery of e-learning courses
• Have agility to comprehend new concepts, content, and processes and convert knowledge into effective training programs and materials
• Determine overall effectiveness of trainings and make improvements
• Acclimate new hires to the business and conduct orientation sessions
• Choose appropriate training methods per case (simulations, mentoring, on the job training, professional development classes, etc)
  
  

Your Skills And Experiences

• Bachelor of Science in Customs Administration
• At least 3 years' experience in a similar position in the past
• Preferable to have operational knowledge of either airfreight, sea freight or road freight
• Fluency in English -both Verbal & Written
• Proficient in Microsoft Office (Excel, Word and Outlook)
• Experience designing and delivery training programs
• Expert knowledge of Cargowise / JSM/JIRA
• People Oriented
• Excellent communication and presentation skills
• Ability to create effective training material
• Assesses effectiveness of training
• Organizational skills
• Training by multiple mediums
• Attention to detail and customer focus
• Experience designing and delivery training programs
• Expert knowledge of Cargowise
• Knowledge of JSM/JIRA
  
  

Good Reasons to Join

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry.

About Kuehne+Nagel

With over 79,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.