Customs Department Manager

Kuehne+Nagel


Date: 8 hours ago
City: Cebu City
Contract type: Full time
BE PART OF OUR GROWING TEAM

Your Role

Operational responsibility for the day to day running of Customs GS Cebu, inclusive line Management of European team.

Your Responsibilities

  • Manage Productivity of teams and ensure continuous improvement
  • Ensure optimal utilization of customs teams across EUR countries
  • Manage and lead implementation of new countries, lanes and onboarding strategic customers
  • Introduce unified reporting and KPIs structure to measure and monitor performance of teams
  • Talent identification and development for key roles according to designated org structure
  • Regular attrition analysis and relevant mitigation measures
  • Regular quality analysis and customer feedback analysis
  • Represent Customs Cebu to regional management (report on activities of the GS)
  • Financial cost management
  • Ensure customs compliance
  • Build the culture & team. establish KN Customs teams according to guidelines EUR
  • Actively working together with Ceb SC-H to engage to support recruitment
  • Operationally performing inside of agreed service and KPI levels
  • 1st level hiring and screening and people management related decisions.
  • Day to day decisions for smooth operational running (e.g. staff re-assignment)
  • Utilization of teams according to productivity benchmarks
  • Smooth operational running ensures customer needs are met with no/minimum escalation.
  • Morale and growth of team.

Your Skills And Experiences

  • Experience building & leading team of 100+ people.
  • Strong communication and interpersonal skills
  • Knowledge and experience in logistics / customs Industry.
  • Strong process and operational skills
  • Strong financial (mainly cost) management skills.
  • English with preference with additional European language skill
  • People leader. Can create and drive high motivated, engaged teams.
  • Performance focus towards quality and KPIs
  • Stakeholder management. Balancing expectations while driving performance.
  • Strong ability to work under pressure to achieve deadlines.
  • Ability to manage multiple initiatives in parallel.
  • Ability to manage, coordinate and steer 100+ customs operators

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