Customs Clearance Shift Supervisor

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world's most international company in the world?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!

Summary

• Ensure smooth running of the customs clearance operation
• Manage the work rosters and supervising the work performed by the clearance department in order to achieve the performance standards set by local management and yet ensuring that the regulatory requirements and customer instructions are complied.
  
  
  

YOUR TASKS:

DHL Customers

• Provide technical advice on customs related matters to customers (internal and external), including solutions design inputs for new DHL products
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers
• Global Account Customer
• Contact and confirm for clearance performance
  
  
  

Customs Clearance Manager

• Assist the Clearance manager to implement and supervise the work procedures to ensure compliance to the standard clearance processes and standards
• Assist the Clearance Manager with customer queries or complaints handling as when directed
• Set up clearance profile and POA report
• Bonded shipments monitor by daily basis
• Provide assistance as when required in regulatory audits performed on DHL customs clearance operations
  
  
  

NCG Manager

• Set up clearance quantity report
• Bond age monitoring
  
  
  

Customs Authorities

• Ensure communication and negotiation with customs for trouble case.
  
  
  

Service providers

• IT support to provide stable system
  
  
  

All ICC Staff’s

• Organize and control the staff’s to achieve yearly target and goal.
• Monitor the COA & BOS to meet RO target.
• Maintain pre-clearance performance.
  
  
  

Gateway Operations staff at all levels

• Enable to ensure the shipment’s complete clearance
  
  
  

PEOPLE MANAGEMENT

• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Develop IKOs/KPIs with team members and monitor individual performance.
• Consul performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.
  
  
  

YOUR PROFILE:

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• Analyzes and resolves complex cross-functional issues.
  
  
  

Skills & Qualification

• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written
• Diploma (or equivalent)
• Line Trainer certified
• IATA Dangerous Goods Acceptance Certification
  
  
  

OUR OFFER:

• Strong career support in an international environment.
• Great culture and colleagues.
• # 1 Great Place to Work.
  
  
  

Do you see a personal challenge in these versatile and responsible tasks? Then apply now!

We look forward to receiving your application!