Customer Svc Coord
CBRE Asia Pacific
Date: 3 weeks ago
City: Pasay
Contract type: Full time
Job ID
249674
Posted
01-Dec-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Pasay - National Capital Region - Philippines
Job Summary
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
Essential Duties And Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
Supervisory Responsibilities
None
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES
None
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS And ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Service line: GWS Segment
249674
Posted
01-Dec-2025
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Pasay - National Capital Region - Philippines
Job Summary
The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.
Essential Duties And Responsibilities
Provides customer service by answering incoming service requests, via phone, chat, email & online requests from all business units on facility-related issues.
Generates and dispatches service request work orders for completion by vendors. Schedules conference rooms and audio visual equipment.
Responds to customer inquires and concerns. Follows up with customers to ensure customer satisfaction.
Updates Computer Maintenance Management System (CMMS), customer service database, and spreadsheets as needed with updated service information.
Contacts customer for additional information and communicating the steps in the work order process.
Runs, reviews, and distributes various customer service reports as necessary.
May generate and dispatch service request work orders for completion by vendors.
May assist with the training of new hires and temporary employees on CMMS (Computer Maintenance Management System), customer service database, email, Live Chat and Call Center procedures.
Provides informal assistance such as technical guidance and/or training to co-workers.
Other duties may be assigned.
Supervisory Responsibilities
None
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION And EXPERIENCE
High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.
CERTIFICATES and/or LICENSES
None
Communication Skills
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
FINANCIAL KNOWLEDGE
Ability to calculate simple figures such as percentages.
REASONING ABILITY
Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.
OTHER SKILLS And ABILITIES
Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.
SCOPE OF RESPONSIBILITY
Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Service line: GWS Segment
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Customer Support Representative – Auto Insurance Account
EXL Service Philippines, Inc.,
Pasay
1 day ago
Roles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.Create, manage, and drive closure on service requests.Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.Typically handles straightforward problems/issues and refers more complex...
Customer Service Representative
Metacom Careers,
Pasay
4 days ago
Provide exceptional customer service by addressing inquiries and resolving issues promptly.Communicate effectively with customers through various channels, including phone, email, and chat.Maintain accurate records of customer interactions and transactions.Assist in processing orders, forms, and applications as needed.Collaborate with team members to improve service delivery and customer satisfaction.RequirementsEducational Qualifications: High School Diploma or equivalentExperience Level: 02 yearsSkills and Competencies: Strong communication...
System Application Analyst
Cebu Pacific Air,
Pasay
6 days ago
DepartmentEngineering & Fleet ManagementEmployee TypeProbationaryCebu Pacific’s commitment to ensuring every Juan’s safety at all times will always be a top priority. Our Engineering & Fleet Management team leverage on their technical expertise and strong partnership with various business functions in upholding our commitment to our aircrafts’ airworthiness, safety, and reliability, of our growing fleet, aligning with the highest aviation standards....
