Customer Support Representative – Auto Insurance Account
EXL Service Philippines, Inc.
Date: 9 hours ago
City: Pasay
Contract type: Full time
Roles and Responsibilities
- Interact with the customers to provide them with the information and assistance they need on our client’s products and services over the phone.
- Create, manage, and drive closure on service requests.
- Solve problems, communicate, and promptly handle issues requiring special handling through coordination with various internal departments to find resolution for customer query/issues/concerns.
- Typically handles straightforward problems/issues and refers more complex issues to senior staff.
- Provide excellent customer service by focusing on providing a great experience.
Minimum Qualifications
- At least High School graduate
- Minimum of 1 year of experience in auto insurance accounts
- Strong English communication skills
- Willing and able to work on-site at MOA, Pasay City
What we offer:
- Competitive Pay & Rewards – salary packages designed to value your skills
- Comprehensive HMO Coverage – for you and your dependents
- Learning & Development – upskilling, certifications, and growth programs
- Career Advancement – clear paths for promotion and mobility
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