Customer Support Vietnamese

Strikingly


Date: 3 weeks ago
City: Lipa City
Contract type: Full time
Remote
Job Title: Bilingual Vietnamese Customer Support Specialist

Job Overview

Strikingly, a leading modern website builder that prioritizes user-friendliness and mobile optimization, is seeking a dedicated Bilingual Vietnamese Customer Support Specialist. In this role, you will serve as a vital link in enhancing customer satisfaction, empowering individuals to bring their digital visions to life through our platform.

Key Responsibilities

  • Deliver outstanding email and chat support to our Vietnamese-speaking clientele.
  • Promptly and professionally address customer inquiries and concerns.
  • Foster customer loyalty through exceptional service and support.
  • Collaborate with colleagues to refine and enhance service delivery.
  • Contribute meaningfully to the overarching customer experience strategy.

Required Skills

  • Proficient in both Vietnamese and English.
  • Strong writing and verbal communication skills.
  • Experience in customer service, particularly in email and chat environments.
  • Excellent problem-solving abilities.
  • Capability to work both independently and collaboratively within a team setting.

Qualifications

  • Previous experience in customer service or a related capacity.
  • Familiarity with the website building industry is advantageous.
  • Proven track record of effective communication in Vietnamese and English.

Career Growth Opportunities

At Strikingly, we are devoted to fostering employee development and career progression. We offer a supportive environment that encourages you to leverage your unique talents while advancing your skills within the organization.

Company Culture And Values

We champion a workplace culture that celebrates creativity and individuality. Our team environment is designed to be dynamic and supportive, facilitating engagement and personal expression among all employees.

Compensation And Benefits

  • Competitive salary commensurate with experience.
  • Comprehensive health insurance options.
  • Generous paid time off policy.
  • Flexible working hours to promote work-life balance.
  • Access to professional training and development resources.

Join us at Strikingly and be a part of a forward-thinking organization that values your contributions and supports your career aspirations.

Employment Type: Full-Time

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