Customer Support Specialist (Healthcare Account)

Connext Global Solutions is a dedicated team of business process outsourcing experts and innovators, with experience in supporting world-class companies in Title and Escrow, Healthcare, Produce Distribution, Retail and Fashion, Design Consulting, and Finance.

We are currently looking for a Customer Support Specialist who will be working with Connext's Client in the United States of America.

What's in it for you?

• Competitive compensation
• Perfect Attendance Bonus
• Life insurance
• HMO Insurance
• Great company culture
• Annual Merit Increase
• 25% Night Differential
• Company provided equipment

What is the job?

The Customer Support Specialist will be responsible for delivering exceptional customer service experiences through courteous, timely, and professional interactions.

• Provide courteous, timely, and empathetic customer service to resolve inquiries and issues effectively.
• Demonstrate comprehensive knowledge of our products, services, and procedures to assist customers effectively.
• Maintain acceptable service standards and develop communication skills to ensure high levels of customer satisfaction.

Required Qualifications:

• Proficiency using computers with the ability in navigating various software systems.
• Strong interpersonal skills with ability to interact with patients with a high degree of professionalism.
• Clear and coherent in both written and verbal communications skills with the ability to convey thoughts professionally in various communication modes.