Customer Support Specialist (Chat + Calls) Remote
Brilliance.com
Date: 23 hours ago
City: Cebu City
Contract type: Full time
Remote
Customer Support Specialist (Chat + Calls).
Location: 100% Remote.
Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).
Compensation: $550–$800 per month.
About Brilliance.com
Brilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.
Position Summary
Are you passionate about creating dazzling customer experiences?
Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?
We’re looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).
This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.
Key Responsibilities
If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.
Location: 100% Remote.
Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).
Compensation: $550–$800 per month.
About Brilliance.com
Brilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.
Position Summary
Are you passionate about creating dazzling customer experiences?
Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?
We’re looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).
This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.
Key Responsibilities
- Handle customer live chats with professionalism, warmth, and efficiency.
- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable, solutions-oriented support for luxury jewelry products.
- Manage and document all customer interactions using CRM systems.
- Collaborate with internal teams via Slack and Google Workspace (GSuite).
- Maintain a strong brand voice and uphold our high service standards.
- Genuine passion for delivering exceptional customer service.
- Excellent written and spoken English communication skills.
- Strong attention to detail and a proactive, problem-solving attitude.
- Familiarity with CRM tools, Slack, and GSuite (preferred but not required).
- Willingness to work in shifts, including weekends and holidays, to keep our support channels available 24/7.
- 100% Remote - Work from home.
- Stable & Trusted - Over 35 years of success in the fine jewelry industry.
- Luxury Brand Reputation - 3,000+ 5-star reviews on Trustpilot.
- Career Growth - Opportunities to learn, grow, and shine within an innovative company.
- Monthly compensation: $550-$800 USD.
- Performance bonus opportunities.
- 13th salary after one year of service.
- Paid holidays (Christmas, New Year, Easter) + 5 days PTO.
If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.
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