Customer Support Specialist (Chat + Calls) Remote
Brilliance.com
Date: 3 weeks ago
City: Cebu City
Contract type: Full time
Remote
Customer Support Specialist (Chat + Calls).
Location: 100% Remote.
Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).
Compensation: $550–$800 per month.
About Brilliance.com
Brilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.
Position Summary
Are you passionate about creating dazzling customer experiences?
Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?
We’re looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).
This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.
Key Responsibilities
If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.
Location: 100% Remote.
Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).
Compensation: $550–$800 per month.
About Brilliance.com
Brilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.
Position Summary
Are you passionate about creating dazzling customer experiences?
Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?
We’re looking for a Customer Support Specialist to provide exceptional service to our valued customers worldwide. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24/7 (shifts arranged individually).
This role involves both live chat and phone support, ensuring every customer receives fast, friendly, and solution-focused assistance.
Key Responsibilities
- Handle customer live chats with professionalism, warmth, and efficiency.
- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable, solutions-oriented support for luxury jewelry products.
- Manage and document all customer interactions using CRM systems.
- Collaborate with internal teams via Slack and Google Workspace (GSuite).
- Maintain a strong brand voice and uphold our high service standards.
- Genuine passion for delivering exceptional customer service.
- Excellent written and spoken English communication skills.
- Strong attention to detail and a proactive, problem-solving attitude.
- Familiarity with CRM tools, Slack, and GSuite (preferred but not required).
- Willingness to work in shifts, including weekends and holidays, to keep our support channels available 24/7.
- 100% Remote - Work from home.
- Stable & Trusted - Over 35 years of success in the fine jewelry industry.
- Luxury Brand Reputation - 3,000+ 5-star reviews on Trustpilot.
- Career Growth - Opportunities to learn, grow, and shine within an innovative company.
- Monthly compensation: $550-$800 USD.
- Performance bonus opportunities.
- 13th salary after one year of service.
- Paid holidays (Christmas, New Year, Easter) + 5 days PTO.
If you have a sparkle for service and want to grow in the luxury eCommerce world, apply now and let your brilliance shine.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Financial Accountant
Harris Computer,
Cebu City
1 day ago
We are looking for a detail oriented and analytical Financial Accountant to join our team. This role will support the Finance function in delivering high quality financial reporting, analysis, and compliance activities across the business. You will work closely with senior finance leaders to ensure timely month end and quarter end deliverables, maintain strong data integrity, and help identify operational...
Executive Driver
Treasure Island Industrial Corporation,
Cebu City
6 days ago
QualificationsCandidate must be a high school graduate or a technical education or vocational graduate.With at least 2 years of relevant work experience.Must be a holder of a valid professional driver's license.ResponsibilitiesResponsible for safety transporting executives, VIPs, or high-level staff to and from meetings, events, or other engagements.Responsible for the professional, safe, and timely transportation of executives or VIPs. Ensures the...
Sales Enablement Specialist
TalentPop App,
Cebu City
1 week ago
Sales Enablement Specialist | Remote (Productivity Architect)At TalentPop App, we are dedicated to helping high-growth e-commerce brands optimize every aspect of their revenue funnel. We firmly believe that well-equipped, highly-trained sales teams are the ultimate driver of sustained commercial success.We are looking for a highly organized and results-driven Sales Enablement Specialist. This vital role focuses on providing our sales and...
