Customer Support Specialist

Company

Codisto is an innovative software company headquartered in Sydney, Australia. We specialize in providing exceptional multichannel e-commerce solutions to online merchants through our subscription-based software. Our flagship product, Amazon by Codisto, seamlessly connects the powerful Shopify e-commerce platform with Amazon, enabling sellers to effortlessly manage their listings, inventory, prices, and orders.

Role

We are currently seeking highly qualified individuals to join our customer support team, providing assistance to users of Amazon by Codisto. As a customer support representative, you will primarily communicate with our clients via email and chat, occasionally requiring phone support. This role presents unique challenges as it involves troubleshooting issues related to the integration between Shopify, Codisto software, and Amazon. Our users often encounter uncertainties, and identifying the root cause can be complex. Various iterations of Shopify usage and geographical discrepancies on Amazon platforms, such as Amazon.com and Amazon.com.au, add further intricacies that require comprehensive comprehension. Each support ticket demands a customized approach, devoid of canned responses or generic troubleshooting methods. We value candidates who demonstrate analytical thinking and possess the ability to delve deep into intricate problems.

Depending on their experience, candidates may also be offered the opportunity to engage in proactive support, beyond the scope of reactive customer assistance. Rest assured, we provide comprehensive training on the Amazon by Codisto software, as well as educational resources on Amazon and Shopify to ensure your success in this role.

Skills

This position is perfect for individuals who thrive on intellectual challenges and relish providing in-depth support of the highest quality. We prioritize knowledge depth over sheer volume of simple issues, allowing you to engage in complex problem-solving on a daily basis. As such, the ability to absorb and retain extensive information is crucial.

Outstanding written and verbal communication skills are essential to excel in this role. We highly value individuals who possess a genuine passion for software, ecommerce, and sales channel selling. A keen interest in these domains will greatly contribute to your effectiveness and overall job satisfaction.

Job Requirements

This job requires 8 hours of in-office work, 40-hours per week on a rotating schedule.

Benefits Package

On top of pay, you will get an HMO with up to one dependent, rice and transportation allowance, one free meal, and quarterly giveaways!