*Customer Support & Reporting Specialist - (HR30667G)

Job Title: Customer Support & Reporting Specialist

Location: Remote (CST Time zone)

Salary Range: up to 1600 USD

Work Schedule: Monday - Friday, 9:00 AM to 5:00 PM (CST)

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Position Overview:

We are an online education business looking for a dedicated and detail-oriented Customer Support & Reporting Specialist to join our team. The role involves managing customer inquiries, resolving issues, and preparing reports, with an emphasis on providing exceptional service and accuracy. This is a long-term opportunity for someone passionate about customer service who enjoys problem-solving and is eager to grow with our expanding company.

Key Responsibilities:

• Respond to 30-50 customer emails per day and handle phone calls and live chat inquiries in fluent English.
• Assist with common customer issues such as password resets, test resets, invoicing, and refunds.
• Manage customer accounts through Joomla or other LMS/CMS systems (experience with these systems is a plus, but not required).
• Prepare and submit data reports to various portals using spreadsheets for basic data entry and tracking.
• Follow Standard Operating Procedures (SOPs) carefully to ensure accuracy in customer service and reporting tasks.
  
  
  

Skills & Qualifications:

• Fluent in English (spoken and written) with strong communication skills across phone, email, and chat.
• Experience in customer service, ideally in an online or tech environment.
• Strong attention to detail and ability to consistently follow detailed procedures.
• Proficiency in using spreadsheets (Excel or Google Sheets) for data entry and reporting.
• Ability to work independently and manage tasks remotely.
• Flexibility to work during US business hours (CST) and adjust between east and west coast time zones.
  
  
  

Nice-to-Haves:

• Experience with customer support tools like HelpScout.
• Familiarity with Joomla or similar LMS/CMS platforms.
  
  
  

What We Offer:

• Long-term, stable employment with opportunities for growth as our company expands.
• Flexible working hours within US time zones.
• A collaborative and supportive team environment.
• Career development opportunities in marketing and operations.
  
  
  

Please note: To ensure prompt processing of your application, we kindly request that you submit your resume and intro video in English format.