Customer Support - Phone Specialist

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses**
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Customer Support - Phone Specialist, you will:

• Respond promptly to customer inquiries primarily through outbound and inbound video/phone calls, while also managing email and chat interactions as needed.
• Use your positive and empathetic skills to answer questions and improve customer outcomes
• Learn the Screencastify products inside and out to become the expert on all questions and uses
• Keep records of interactions, transactions, comments, and feedback requests
• Communicate and collaborate with colleagues to share trends and patterns from customer interactions
• Provide feedback on the efficiency of the support process and collaborate to improve it
  
  

What You Need

Non-negotiables

• Has prior customer service experience
• Experience working with Zendesk, JIRA, Salesforce, Stripe, PayPal, and Chargebee - preferred
• Ability to collaborate with software engineers, product managers, and marketing team members to enhance customer services
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Care about even the smallest of details
  
  

Preferred skills/expertise

• Have experience working with a remote team - preferred.
• Experience working in a start-up environment is a plus!
• Don’t need to be told what to do (seriously, we want to give you the keys and let you drive)
• Feel very comfortable using computers and providing technical support to others
• Approach problems with empathy and know-how to remain calm, even if others aren’t
• Are a great communicator with fantastic time management skills and the ability to context switch quickly
• Are excited to get in on the ground floor of a small, rapidly-growing, fast-paced startup
• Love the challenges and ups and downs of startup life
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply