Customer Success Admin

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses**
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Your Role

As a Customer Success Admin, you will:

• Assist in data entry, customer support (both over the phone and by email), and process streamlining to help maximize the overall efficiency of the Customer Success team.
• Work closely with our Customer Success 1 Manager, supporting tier 3 accounts. This role is perfect for a highly organized individual who enjoys working collaboratively and contributing to customer success initiatives behind the scenes.
  
  

Key Responsibilities

• Administrative Support: Assist Customer Success Managers in managing daily operations by performing administrative tasks, including data entry, invoicing help, subscription maintenance, quote requests, and order changes
• Data Entry & Reporting: Accurately input customer information, feedback, and data into internal systems (such as CRMs and billing systems).
• Customer Communication: Send routine communications and make phone calls on behalf of the Customer Success Managers to ensure customers are engaged and supported.
• Collaboration: Work closely with the Customer Success, Revenue Operations, and Finance teams to manage customer queries, escalate issues, and follow through on operational tasks.
• Feedback Collection: Assist in gathering and organizing feedback from lower-tier accounts, reporting trends and insights to leadership for future improvements.
• Process Optimization: Help streamline and improve administrative processes for efficiency within the Customer Success function.
  
  

What You Need

Non-negotiables

• Proficiency in Microsoft Office, Google Workspace, and CRM systems
• Experience with tools like Salesforce is a plus
• Previous experience in administrative roles or data entry is preferred
• Experience in customer success or client-facing roles is a plus
• Tech-savvy with the ability to learn new tools quickly
  
  

Preferred Skills/expertise

• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to handle multiple tasks and prioritize in a fast-paced environment
• Enthusiasm for learning and working within a collaborative team
  
  

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply