Customer Support for Language Training

Work Using English in a Multicultural Environment
Enjoy a fulfilling work-life balance while working in a truly global setting!

About goFLUENT and Our Mission

Headquartered in Geneva, Switzerland, goFLUENT is a B2B online language learning provider dedicated to supporting corporate talent development, diversity & inclusion (DE&I), and building a strong learning culture.

Driven by our mission to “Give everyone an equal voice,” we help organizations around the world meet their diverse learning and development needs.

As a Learning Consultant, you will do more than just support learners — you will act as their trusted guide throughout their learning journey. You’ll help them overcome challenges, stay motivated, and achieve their training goals.

Main Responsibilities
• Respond to learner inquiries via phone and email
• Explain how to use the service and assist with scheduling lessons
• Conduct consultations to identify learner needs and concerns
• Follow up with learners to encourage continued engagement
• Deliver presentations and demos during orientation sessions
• Translate materials within the learning portal (English Japanese)

Qualifications

Required:
• English: Conversational level or higher
• Japanese: Native or near-native, fluent in business communication
• Bachelor’s degree or higher
• Valid work visa in Philippines
• Some professional experience (open to recent graduates or early-career professionals)

Preferred:
• Experience in customer service, technical support, or helpdesk roles
• Strong PC skills (able to type while speaking on the phone)
• Responsible, proactive, and positive attitude
• Flexible and quick to adapt to different situations
• Interest in using or improving English in a professional setting
• Passion for language learning and personal growth

Career Path Opportunities
The Learning Consultant role is at the heart of goFLUENT and offers exposure to various departments, opening doors to multiple career paths, such as:

• Customer Success Manager (CSM)
• Corporate Sales
• HR and Administration
• Recruitment Specialist

Company Culture
With an average employee age in the 30s, goFLUENT is a young, dynamic, and fast-growing company. Frequent communication with global teams gives you the opportunity to truly experience what it means to work in an international environment.

For more insights, check out our team interviews on Wantedly:
https://www.wantedly.com/companies/gofluent2/post_articles/958510

Why Work at goFLUENT
• Collaborate daily with colleagues from over 20 countries
• Opportunity for overseas training (once a year)
• Fast-growing, energetic organization
• Comprehensive onboarding program
• Ample opportunities for career advancement

Employment Details
• Position: Full-time Employee
• Department: LC (Learning Consultant)
• Recruitment Process: Conducted in both Japanese and English
• Application: Please submit your resume in both Japanese and English.