Customer Support Associates

We are looking for new Customer Support Associates who are passionate about customer support and helping people. We are looking for people who are passionate, understand the urgency of the start-up setting, and take pride in the ownership of their tasks while functioning fully in a team setting for our world-class client.

The ideal candidate will have...

• Great level of understanding of English, capable of working with English tooling and Knowledge Base
• Ability to multi-task and take responsibility in challenging situations
• Able to adjust to a fast-paced environment / constant changes
• Problem-solving mindset with strong attention to detail
• Ability to take ownership of contact to provide resolution to client
• Ability to provide and receive feedback (it’s a two-way street)
• Has a growth mindset with the desire to learn/keep learning
• Basic Computer skills with a typing speed of 40 WPM, 100% accuracy
  
  

We are ideally looking for someone who has worked in customer services before, but we are willing to work with the right person, whatever their experience if they have a passion for helping customers.

• Work Setup: On Site Assignment
• Work Location: Ayala Avenue, Makati City
• Work Schedule: Shifting Schedule (Day, Mid and Night Shift)
• Salary Package once passed training: Php 25,000
• Nature of Account (Financial Tech Account blended campaign mix of voice, email and chat support)
• Age: At least 21+