Customer Supply Chain Analyst

Role Summary

The Customer Supply Chain Analyst is responsible for the overall management and improvement of customer supply planning & order management within the assigned cluster. This includes overseeing logistics, customs clearance, and product replenishment from factories to ensure high-performance dispatch and customer supply. The role is a critical component for achieving corporate sales and operational goals within the designated cluster by building strong, collaborative relationships with all stakeholders, both internal & external.

Major Duties/Responsibilities:

GS Delivery (40%)

• Responsible for tracking and reporting monthly, quarterly, and fiscal year GS (Gross Sales) against targets.
• Work closely with HBP team to ensure orders are planned and invoiced as expected, ensuring HBP are prioritizing correctly across all orders.
• Provide clear and precise GS updates to the team, highlighting any key movements and assisting in the analysis of underlying reasons.
• Communicate with the Supply Planning team to follow up on the status of production and delivery for customer orders, noting any potential issues that could impact on-time, in-full (OTIF) delivery.
• Lead communications with distributors, providing them with timely updates on product cuts and potential GS gaps.
  
  

Distributor Management (30%)

• Ensure a robust & timely communication flow with Distributors for all Inventory/Supply related issues.
• Monitor DOS for key distributors, ensuring DOS is at target for key customers.
• Respect each Distributor’s replenishment metrics when discussing order supportability, taking inventory levels, freshness requirements, container utilization, production MOQs, etc. into consideration.
• Contribute to driving improvement projects with Distributors in areas of Supply Planning and Inventory.
  
  

Supply Optimization (20%)

• Closely work with supply planners to understand production frequencies, MOQs, and any aging issues to ensure optimum supply to customers.
• Responsible for key Supply KPIs such as Container utilization, Case Fill Rate & On Time Delivery.
• Support with cross collaborative projects with HBP to drive process enhancements/ implementation of new tools to improve the overall planning process & visibility both internally & externally to customers.
• Monitor WMAPE & Bias for key distributors and proactively manage supply planning with factories/co-mans accordingly to minimize negative impact on Business.
• Assist in collecting and analyzing data for process enhancement projects.
  
  

DDD Charges (5%)

• Check and approve packaging and raw material write off charges related to discontinuation or replacement of items.
• Closely monitor aging report and take immediate action to reduce DDD charges and manage excess inventory.
• Work with sales team for opportunities for any aging stock.
• In case of excess stock, co-ordinate with Supply Planner for possibility of re-packing it for US market or work with DDD team for liquidation.
  
  

NPD & Seasonal Support (5%)

• Support the wider team on the development of NPDs and the launches of new co-manufacturers.
• Input operational timelines, data, and context as needed for all projects.
• Perform new item set up for forecast management.
• Participate in supply review meetings to communicate with sales & marketing about NPD updates.
• For any un-forecasted seasonal orders, check with supply planners for possibility of support without cutting other customer’s forecast.
• Share seasonal forecast timeline with distributors regularly and ensure that distributors update forecast and orders within the given timeline. Ensure orders fall in the right week.
  
  

Core Competencies:

Soft Skills

• Ability to work under deadlines & communicate effectively with internal/external cross functional partners at all levels.
• Good follow-up skills, gets things done, ability to work independently and prioritize.
• Strong influencing skill & leadership to drive results.
• Business collaboration and ownership – ability to question and challenge Commercial team/distributors where necessary.
• Willingness to learn and search for creative solutions.
• Strong analytical and problem-solving skills; Very strong in data and reporting accuracy.
  
  

Technical Skills

• Language Skills
• Fluent in English (written and verbal), able to communicate effectively in a business context.
• Supply Chain Fundamentals
• Basic understanding of supply chain principles (forecasting, inventory, order management).
• Willingness to learn more advanced concepts over time.
• Industry Awareness
• General awareness of the FMCG industry and its customer service expectations.
• Actively builds knowledge of business priorities and customer requirements.
• Systems & Tools
• Basic experience or training with ERP systems (e.g., SAP or similar).
• Willing to learn and navigate customer portals or internal systems with support.
• Microsoft Office Proficiency
• Comfortable with Microsoft Office, especially Excel (e.g., data entry, basic formulas, pivot tables).
• Learns to use Excel/Power BI to support data reporting and visualization tasks.
• Exposure to Planning Processes
• Participates in S&OP/IBM meetings as a support role as needed.
• Gains exposure to collaborative planning and alignment processes between supply and commercial teams.
  
  

Minimum Education and Experience Requirements:

Education: Bachelor’s degree required, in Business administration, Industrial Engineering, Management Engineering, Mathematics, Statistics, or a quantitative business science preferred, but not a MUST. Master’s degree / Supply Chain Management Diploma / APICS certification are a plus.

Experience:

• At least 3 to 5 years of experience in Supply Chain process (e.g. Supply Planning, and/or Logistics Planning, and/or Production Planning, etc.)
• Must have a combination of 2 different Supply Chain process experience
• Must have Supply Planner background (Case Fill Rate/Order Fill Rate Accountability)
• Production Planning Inventory Control (PPIC) is a plus
• Someone from FMCG company (food and beverage/products with shelf life)
• Someone with FMCG background from a multinational company OR from a big local company that handled other countries/multiple countries
• Knowledgeable in SAP or other supply chain planning tools
• Advanced Excel Skills
• Amenable to a mid shift (1pm to 10pm) and hybrid set-up (twice a week at the office)