Customer Success, Senior Team Lead

Snappr


Date: 3 weeks ago
City: Pasig City
Contract type: Full time

About the role:


As a Senior Team Leader, you will manage Snappr’s enterprise accounts and drive exceptional results for our most valuable clients. In this role, you’ll lead a team of Customer Success Specialists, handle escalations, and partner with stakeholders to deliver results and growth. Your impact will be the lifeblood that powers Snappr’s growth and enables our enterprise clients to access high-quality visual content worldwide.

What you'll do:
  • Lead Snappr’s enterprise customer success function and ensure the success of our largest and most valuable accounts.
  • Recruit, train, and manage a team of Customer Success Specialists
  • Analyze the team's productivity and quality, and identify areas for improvement 
  • Recommend and execute initiatives to improve the team's performance
  • Handle escalations and resolve our most challenging and complex problems
  • Manage special projects to help our most valuable customers and unlock growth
  • Hustle - take ownership of Snappr's growth and do whatever it takes to get the job done
What you'll need:
  • 5+ years of experience leading Enterprise Customer Success teams, with a proven record of managing strategic accounts.
  • Strong experience in creating and analyzing reports to inform business decisions and stakeholder reviews.
  • Excellent data and project management skills, with strong proficiency in spreadsheets.
  • Excellent written and spoken English communication skills, with the ability to effectively engage with executive stakeholders.
  • A "let's get it done" mindset.
  • Must be willing to report 100% onsite in Ortigas.
  • Must be willing to follow Pacific Hours (12 AM to 9 AM PH Time)
Job benefits:
  • Competitive salary
  • Transportation allowance provided
  • 20% night differential (if applicable)
  • Health Insurance (Day 1 HMO w/ dependents)
  • Free daily meals
  • Paid Time Off
  • Company Equity

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

TRADE MARKETING ASSISTANT

Century Pacific Food, Inc., Pasig City
1 day ago
Job DescriptionAssist in the implementation and tracking of trade promotions and merchandising programs across retail and distribution channels.Coordinate with suppliers, agencies, and internal teams to ensure timely rollout of POS materials and trade activities.Monitor trade program performance, gather field reports, and consolidate activity evaluations.Maintain accurate databases of trade spending, promotional calendars, and channel-specific activities.Support the preparation of trade decks, reports,...

Operational Excellence Officer (Process & Technology)

Jollibee Group, Pasig City
4 days ago
Title: Operational Excellence Officer (Process & Technology)The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The...

Legal Lead

Hive Health, Pasig City
5 days ago
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!Role...