Operational Excellence Officer (Process & Technology)

Title: Operational Excellence Officer (Process & Technology)

The Operational Excellence Officer (Process & Technology) is responsible for the effective management, implementation, and optimization of procurement technology solutions. This role ensures that key procurement technology platforms and tools are effectively designed & implemented, and efficiently utilized to streamline procurement processes, enhance data visibility & governance, and enable the division's key initiatives. The Officer will act as a liaison between the Procurement team and business technology (BT), ensuring seamless integration and user adoption of procurement technologies.

• Implementation and Training
• Support and drive the implementation of procurement technology solutions (new or enhancements), including requirements gathering, testing, and deployment.
• Develop (with third-party resources) and deliver training programs for internal and external stakeholders on the use of procurement technology tools.
• Create (with third-party resources) and maintain user documentation and training materials.

• System Administration and Maintenance
• Manage the functional end of procurement technology systems, including source-to-contract and e-procurement platforms, and supplier relationship management (SRM) tools.
• Oversee system configurations, updates, and troubleshooting to ensure optimal performance.
• Support monitoring of system performance and identify areas for improvement.

• Data Management and Analysis
• Ensure data accuracy and integrity within procurement technology systems.
• Generate reports and dashboards to provide insights into procurement performance and identify trends.
• Analyze procurement data to identify opportunities for process improvements.

• Stakeholder Collaboration
• Collaborate with BT and third-party resources to ensure seamless integration of procurement technology solutions.
• Act as a liaison between the procurement team and procurement technology vendors.
• Communicate effectively with internal and external stakeholders (system users) to address technology-related concerns or requirements and provide support.

• Vendor Management
• Assist in the evaluation and selection of procurement technology vendors.
• Assist in monitoring vendor performance and ensuring compliance with service level agreements (SLAs).

• Process Improvement
• Identify and recommend opportunities to improve procurement processes through the use of technology.
• Lead/support process improvement initiatives and ensure alignment with best practices.
• Document and update procurement technology-related processes.
  

Qualifications

• A graduate of Bachelor’s Degree in Engineering, Economics, Accounting or any equivalent course.
• With at least three (3) years of experience in process improvement and end-to-end technology implementation projects.
• Experience in using procurement systems and tools such as Ivalua, SAP Ariba, SAP S/4HANA, Coupa, or GEP is an advantage.
• Possess a good command of the English language; can communicate well with other divisions and departments, contractors, and suppliers.
• Able to do in-depth cost analysis and to weigh advantages/disadvantages of given transactions.
• Able to make quick, objective, and logical decisions on matters relating to the quality, quantity, price, and timing of purchases in the best interest of the company.
• Must be willing to be assigned in Ortigas, Pasig (hybrid set-up).
  
  

Jollibee Foods Corporation is the hiring entity for this requisition.