Customer Success Representative

Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!

Responsibilities

• Respond to member concerns and inquiries regarding plan and care availments through calls and messaging platforms
• Assess and resolve member inquiries across a wide range of cases, ensuring a patient-centric approach
• Work closely with relevant departments to gather stakeholder feedback and endorse tasks or next steps as needed
  
  

Qualifications

• Bachelor’s Degree preferably in a nursing or medical related field
• Preferably with experience in customer success, account management, or related fields.
• Proficient in English and Filipino, spoken and written
• Excellent interpersonal and verbal communication skills for team coordination and managing patient expectations
• Excellent written communication skills — properly document conversations and escalate relevant cases to the team
• Creative, strategic, and proactive in problem solving and identifying opportunities
• Willingness to work hybrid (2x Onsite)
• Assigned 5 shifts per week from your preferred 2 shifts below:
• Morning Shift: 5 AM to 2 PM
• Mid/Afternoon/Evening Shifts:
• 9 AM to 6 PM
• 3 PM to 12 AM
• Night Shift: 10 PM to 7 AM
  

Join our team as we revolutionalize healthcare in the Philippines—and beyond!

Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.

Grow with us – mentorship, career development, and learning opportunities to help you thrive.

Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.