Customer Success Operations Specialist
Azeus Systems Limited
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
The Customer Success Operations Specialist will support the Global Customer Success Team by providing streamlined processes, data analysis, insights, and tools they need to effectively manage customer relationships and drive satisfaction, retention, and growth.
Core Responsibilities:
Core Responsibilities:
- Data Analysis & Reporting
- Generate reports and build dashboards on customer health, usage, onboarding progress, and churn.
- Communicate key findings, progress updates, and strategic recommendations to the management team.
- Process Optimization & Data Management
- Standardize and update Customer Success processes such as onboarding, QBRs, renewals, and escalations. Document playbooks and customer lifecycle stages.
- Support data hygiene initiatives to ensure customer information remains accurate and up to date.
- Cross-functional Coordination
- Act as a bridge between Customer Success, Product, and Support teams to ensure a unified process around customer management.
- Training & Enablement
- Support the onboarding and continuous education of Customer Success team members on tools and best practices.
- Preferably with an account management or business development background.
- Any IT background or SaaS experience would be great
- Fresh graduates are welcome to apply
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