Customer Success Manager Philippines
TALENTMATE
Date: 2 weeks ago
City: Manila
Contract type: Full time
Job Description
In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.
Responsibilities
Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Metro Manila Company Website: https://www.commpeak.com Job Function: Customer Service Company Industry/
Sector: Telecommunications
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
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Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
In this role you will be responsible for overseeing and addressing all customers’ needs by providing accurate, professional pre and post-sale service, ensuring customer satisfaction and customer’s best use of CommPeak’s platform and products.
Responsibilities
- Build and maintain strong, long-lasting customer relationships by Identifying opportunities to constantly improve the customer success experience
- Increase the retention and growth of CommPeak’s most valuable customers; identify business opportunities with customers to improve retention, ensure renewals and product enhancement upsell
- Represent the voice of the customer to provide feedback and insights via high-touch relationships into core products, services, and processes.
- Be a trusted partner for the customer on the use-case and product functionality, educate customers on the features of our products and services
- Collaborate closely with internal stakeholders to support customer’s needs and to resolve issues
- Generate new business using existing and potential customer networks in order to identify new
- 2+ years customer success or account management experience - Must
- Experience working for an international SaaS/Web/Tech company - Must
- Basic technical skills with VoIP Service, SIP trunks, Dialing platform - Big advantage
- Excellent verbal and written communications skills.
- Fluent spoken and written English, other languages is a plus!
- Driven, self-motivated, enthusiastic, and with a bias for action.
- Strong analytical skills, with the ability to translate data into insights
- Great career growth opportunity to develop within the Company
- Learning culture- We invest greatly in learning and developing professional and personal skills
- Working in a truly international team on truly international and multi-regional projects
- Private health insurance with dependent
- Hybrid work set-up
Role Level: Mid-Level Work Type: Full-Time Country: Philippines City: Metro Manila Company Website: https://www.commpeak.com Job Function: Customer Service Company Industry/
Sector: Telecommunications
What We Offer
About The Company
Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [email protected].
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