Customer Success Manager

• Responsible for driving and accelerating adoption of our services through advising customers on best practices for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up- or cross-selling opportunities accordingly.
• You may be required to conduct Onboarding sessions with your customer stakeholders providing insight on: SoftwareONE Service scope, Support process, Escalations management, Customer Success Manager role and focus, Tools overview & demo etc. to educate the Customer stakeholders to start leveraging SoftwareONE support, services & tools.
• You will conduct regular business reviews with your customer stakeholders providing insight on: SoftwareONE Service usage and performance, opportunities for optimization, relevant developments in business, new features or capabilities released within the supported areas which could enable a goal within the customer business.
• Drive Monthly Active Usage to all EA/CSP Customers, deliver workshops to all of the customers.

• Minimum 3+ years of experience.
• Ability to align with sales and solution sales teams on upcoming up- or cross-selling opportunities.
• Overall, the role requires a strong focus on customer success and the ability to consult and advise customers on best practices for using SoftwareONE and/or partner solutions to meet their business needs.
• Strong communication and interpersonal skills to conduct onboarding sessions and regular business reviews with customer stakeholders.
• Effective customer relationship management skills to drive Monthly Active Usage and deliver workshops to all customers.
• Data analysis and reporting skills to provide insight on software service usage and performance, opportunities for optimization, and relevant developments in business.

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at https://www.softwareone.com/en