Customer Success Manager
Globe Telecom
Date: 6 hours ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Customer Success Manager is responsible for customers fully realizing the benefits from the products and services they acquired from Globe. He/ She acts as a trusted advisor and consultant to the C-Suite of customers on best people and process practices, reference cases, technology trends, potential vendors, organizational strategies and available products in the market to meet the ICT and connectivity aspirations of customers. He/She uses a range of tools to help customers fully adopt Globe ICT and connectivity products and services as he/ she guides customers and the Globe account team on renewal and expansion activities.
The role demands versatility in engaging a spectrum of customer realities which may require a combination of technical, analytical, creative, and business skills, effective communication, strategic planning, and data insight generation and analysis.
Additionally, it may entail mentoring junior staff and overseeing administrative functions to ensure efficient operations.
Duties And Responsibilities
Strategic Customer Success Management
Focuses on customer success in engaging Globe through the optimal adoption of Globe products and services; Understands the customer’s goals, aspirations, journey and strategies; Earns the ‘trusted advisor’ status with customers over time and ultimately is able to influence churn reduction and business expansion and Globe advocacy by the customer
Customer Lifecycle Management
Works with the customer account team to ensure customers are able to fully adopt Globe products and services acquired, are able to renew and expand their product and service acquisitions and subscriptions in a manner that is consistent with the customer’s strategic goals and brings the customers to become true advocates of Globe.
Champion Customer-Centric Initiatives
Works with different internal groups to align their activities around the customer’s goals and objectives while lending expertise to the functional teams. Identifies opportunities for business expansion through tailored product solutions.
Requirements
Work Experience: At least 10 years of relevant experience in Customer Success, Account Management, Service Delivery, B2B ICT Sales or related field
Level Of Knowledge
Has the ability to manage stakeholders (including Globe internal and customer Senior Executive Level)
Ideally, a candidate who has a proven track record in program governance and management
An intermediate level of knowledge in financial analysis is an advantage
Education: Bachelor’s Degree in related fields such as Business Administration, Marketing, Management or relevant industry specific degree; Preferably a Master’s Degree such as an MBA
Certification/License
Certifications in Cloud, BAS, Cybersecurity, Connectivity is an advantage
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
The Customer Success Manager is responsible for customers fully realizing the benefits from the products and services they acquired from Globe. He/ She acts as a trusted advisor and consultant to the C-Suite of customers on best people and process practices, reference cases, technology trends, potential vendors, organizational strategies and available products in the market to meet the ICT and connectivity aspirations of customers. He/She uses a range of tools to help customers fully adopt Globe ICT and connectivity products and services as he/ she guides customers and the Globe account team on renewal and expansion activities.
The role demands versatility in engaging a spectrum of customer realities which may require a combination of technical, analytical, creative, and business skills, effective communication, strategic planning, and data insight generation and analysis.
Additionally, it may entail mentoring junior staff and overseeing administrative functions to ensure efficient operations.
Duties And Responsibilities
Strategic Customer Success Management
Focuses on customer success in engaging Globe through the optimal adoption of Globe products and services; Understands the customer’s goals, aspirations, journey and strategies; Earns the ‘trusted advisor’ status with customers over time and ultimately is able to influence churn reduction and business expansion and Globe advocacy by the customer
Customer Lifecycle Management
Works with the customer account team to ensure customers are able to fully adopt Globe products and services acquired, are able to renew and expand their product and service acquisitions and subscriptions in a manner that is consistent with the customer’s strategic goals and brings the customers to become true advocates of Globe.
Champion Customer-Centric Initiatives
Works with different internal groups to align their activities around the customer’s goals and objectives while lending expertise to the functional teams. Identifies opportunities for business expansion through tailored product solutions.
Requirements
Work Experience: At least 10 years of relevant experience in Customer Success, Account Management, Service Delivery, B2B ICT Sales or related field
Level Of Knowledge
Has the ability to manage stakeholders (including Globe internal and customer Senior Executive Level)
Ideally, a candidate who has a proven track record in program governance and management
An intermediate level of knowledge in financial analysis is an advantage
Education: Bachelor’s Degree in related fields such as Business Administration, Marketing, Management or relevant industry specific degree; Preferably a Master’s Degree such as an MBA
Certification/License
Certifications in Cloud, BAS, Cybersecurity, Connectivity is an advantage
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
HR Associate - Organizational Development
PH Global Jet Express Inc. (J&T Express),
Taguig
7 hours ago
As an Organizational Development Associate, you will be a driving force behind creating an engaged, skilled, and adaptable workforce. Your expertise will contribute to the optimization of HR practices and the continuous evolution of our logistics operations.QualificationsBachelor’s degree in a relevant field, such as organizational development, organizational psychology, human resources, or a business-related discipline.At least 1 year of relevant work...
EY Technology | Knowledge Management Senior Associate
EY,
Taguig
1 day ago
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working...
Network Operations Center Engineer
ECI,
Taguig
3 days ago
ECI is the leading global provider of managed services, cybersecurity, and business transformation for mid-market financial services organizations across the globe. From its unmatched range of services, ECI provides stability, security and improved business performance, freeing clients from technology concerns and enabling them to focus on running their businesses. More than 1,000 customers worldwide with over $3 trillion of assets...
