Customer Success Manager

917Ventures


Date: 2 weeks ago
City: Taguig
Contract type: Full time
Description

  • Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives.
  • Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services.
  • Onboard new clients, ensuring a smooth implementation process and providing training and support as needed.
  • Develop and execute strategic account plans to drive adoption, retention, and expansion within existing accounts.
  • Meet and/ or exceed quarterly and annual revenue targets with efforts on upselling and cross-selling to clients.
  • Collaborate cross-functionally with enterprise, marketing, governance, product, and tech teams to ensure a seamless customer experience and resolution of any issues or concerns.
  • Conduct regular check-ins and business reviews with clients to review progress, gather feedback, and identify opportunities for growth.
  • Stay informed about industry trends, best practices, and competitor offerings to provide insights and recommendations to clients.

Requirements

  • Bachelor's degree in business, marketing, communications, or related field.
  • At least 4-5 years of experience in a customer-facing role, preferably in customer success, account management, or sales.
  • Has a proven track record of building strong client relationships and driving customer satisfaction and retention.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients of varying levels of seniority.
  • Strong problem-solving skills and the ability to think strategically to identify and address client needs.
  • Team player with an outstanding ability to collaborate, understand, and empathize with others
  • Proven ability to manage multiple priorities and thrive in a fast-paced environment.
  • Experience working with hubspot software and/or other customer success tools is a plus.

Description

  • Serve as the main point of contact for assigned clients, fostering strong relationships and understanding their business objectives.
  • Proactively engage with clients to understand their needs, challenges, and goals, and provide solutions to maximize their success with our products/services.
  • Onboard new clients, ensuring a smooth implementation process and providing training and support as needed.
  • Develop and execute strategic account plans to drive adoption, retention, and expansion within existing accounts.
  • Meet and/ or exceed quarterly and annual revenue targets with efforts on upselling and cross-selling to clients.
  • Collaborate cross-functionally with enterprise, marketing, governance, product, and tech teams to ensure a seamless customer experience and resolution of any issues or concerns.
  • Conduct regular check-ins and business reviews with clients to review progress, gather feedback, and identify opportunities for growth.
  • Stay informed about industry trends, best practices, and competitor offerings to provide insights and recommendations to clients.

Requirements

  • Bachelor's degree in business, marketing, communications, or related field.
  • At least 4-5 years of experience in a customer-facing role, preferably in customer success, account management, or sales.
  • Has a proven track record of building strong client relationships and driving customer satisfaction and retention.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with clients of varying levels of seniority.
  • Strong problem-solving skills and the ability to think strategically to identify and address client needs.
  • Team player with an outstanding ability to collaborate, understand, and empathize with others
  • Proven ability to manage multiple priorities and thrive in a fast-paced environment.
  • Experience working with hubspot software and/or other customer success tools is a plus.

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