Customer Success Liaison II
Stefanini North America and APAC
Date: 2 days ago
City: Pasay
Contract type: Full time
Details:
Job Description
The Customer Success Liaison owns the relationship with customers subscribing to Stefanini's TotalCare managed services. They will work directly with TotalCare customers throughout their lifecycle as their primary interface to Stefanini. The CSL is an internal liaison responsible for ensuring the customer issues are being addressed with urgency and accuracy. The CSL also works proactively to find ways to serve the customers. A major component of the CSL role will be receiving requests from customers, understanding them and ensuring they are properly defined as business requirements that can be implemented by the technical teams.
Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.
Job Requirements
Details:
Job Description
The Customer Success Liaison owns the relationship with customers subscribing to Stefanini's TotalCare managed services. They will work directly with TotalCare customers throughout their lifecycle as their primary interface to Stefanini. The CSL is an internal liaison responsible for ensuring the customer issues are being addressed with urgency and accuracy. The CSL also works proactively to find ways to serve the customers. A major component of the CSL role will be receiving requests from customers, understanding them and ensuring they are properly defined as business requirements that can be implemented by the technical teams.
Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Builds collaborative working relationships internally and externally. Attendance and schedule adherence are requirements of this position.
Job Requirements
Details:
- Bachelor's degree or equivalent work experience preferred.
- 2 years or more of related experience.
- Excellent written, verbal and interpersonal skills; Strong listening skills
- Ability to collaborate in a non-confrontational manner
- Demonstrates ability to handle and prioritize workload
- Perform effectively under pressure
- Experience with formal presentations
- Experience with the MS Office Suite
- Self-motivated, able to work independently and reliable
- Ability to work flexible schedule based on customer need
- Technically savvy with an ability to quickly grasp new technical concepts
- ITIL Foundations certification is a plus
- ServiceNow or cloud platform experience is a plus
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