Customer Success Associate

What you’ll do:

• help Snappr expand to new markets by supporting customers worldwide
• answer questions about the photoshoot process and resolve scheduling issues
• work with photographers to resolve disputes around the results of their photoshoots
• hustle - take ownership of Snappr's growth and do whatever it takes to get the job done

What you’ll need:

• bilingual proficiency in written and spoken English
• BPO experience is a plus, but fresh graduates and career shifters are welcome to apply
• track and monitor CSAT scores, identifying trends and areas for improvement.f
• antastic phone manners and email etiquettea
• "let's get it done" mindsett
• he ability to balance attention to detail with swift execution - we need to do things quickly, and we need to do them wells
• should be willing to report 100% onsite in Ortigas and work on a shifting scheduleJ