Customer Specialist
MicroSourcing
Date: 2 weeks ago
City: Pasig City
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Customer Specialist
Location: Ortigas, Pasig City
Work setup & shift: On-site, Shifting Schedule
Why join MicroSourcing?
You'll Have
As a Customer Specialist on our Customer Team, you will own the excellence of customer experience, ensuring tickets and claims are handled in a timely manner, and inboxes are organized to deliver a great service to customers using our insurance products. To drive success in this role, you will have strong attention to detail and great organizational and time management skills. With a bachelor's degree, you will ideally have experience dealing with customers' litigations online. As the Claims Specialist, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment. Regular collaboration with the Support team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and NPS are achieved.
Key Responsibilities
➔ Claims Processing: Review, assess, and process a high volume of routine claims within set
timeframes.
➔ Customer Communication: Handle customer inquiries regarding claims status and policy
coverage.
➔ Documentation: Ensure all necessary documentation is collected and filed accurately in the
system.
➔ Collaboration: Work closely with internal teams, including underwriting and customer service,
to resolve claims efficiently.
➔ Compliance: Follow company guidelines and local regulations to ensure claims are handled
fairly and ethically.
➔ Customer Interaction: Respond to customer inquiries via phone, email, chat, or social
media, ensuring timely and accurate resolution of issues.
➔ Problem Solving: Troubleshoot basic issues related to the company's products or services
and provide appropriate solutions or alternatives.
➔ Product Knowledge: Maintain up-to-date knowledge of the company’s products, services,
and policies to assist customers effectively.
➔ Customer Education: Assist customers in understanding how to use the company’s products
and services, providing guidance as needed.
➔ Team Collaboration: Work closely with team members to ensure a seamless customer
experience and escalate complex issues to senior agents or supervisors when necessary.
Skills And Experience
What you will bring:
➔ Bachelor's degree or equivalent professional experience.
➔ 0-2 years of experience in a customer-facing role (e.g., customer service, retail, hospitality).
➔ Excellent verbal and written communication skills with strong active listening abilities.
➔ Proven ability to problem-solve, multitask, and work effectively under pressure.
➔ Strong attention to detail, accuracy, and organizational skills.
➔ Proficiency in using computer systems and CRM software.
➔ Adaptability and willingness to learn new processes and procedures.
➔ A positive attitude and a customer-centric approach.
PROFICIENCIES AND ATTRIBUTES
What you will have
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Customer Specialist
Location: Ortigas, Pasig City
Work setup & shift: On-site, Shifting Schedule
Why join MicroSourcing?
You'll Have
- Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
As a Customer Specialist on our Customer Team, you will own the excellence of customer experience, ensuring tickets and claims are handled in a timely manner, and inboxes are organized to deliver a great service to customers using our insurance products. To drive success in this role, you will have strong attention to detail and great organizational and time management skills. With a bachelor's degree, you will ideally have experience dealing with customers' litigations online. As the Claims Specialist, you will review and assess customers’ claims through our owned XClaim platform, for a fast resolution and prompt payment. Regular collaboration with the Support team, as well as the Content and Complaints team, will be key in ensuring that agreed SLAs and NPS are achieved.
Key Responsibilities
➔ Claims Processing: Review, assess, and process a high volume of routine claims within set
timeframes.
➔ Customer Communication: Handle customer inquiries regarding claims status and policy
coverage.
➔ Documentation: Ensure all necessary documentation is collected and filed accurately in the
system.
➔ Collaboration: Work closely with internal teams, including underwriting and customer service,
to resolve claims efficiently.
➔ Compliance: Follow company guidelines and local regulations to ensure claims are handled
fairly and ethically.
➔ Customer Interaction: Respond to customer inquiries via phone, email, chat, or social
media, ensuring timely and accurate resolution of issues.
➔ Problem Solving: Troubleshoot basic issues related to the company's products or services
and provide appropriate solutions or alternatives.
➔ Product Knowledge: Maintain up-to-date knowledge of the company’s products, services,
and policies to assist customers effectively.
➔ Customer Education: Assist customers in understanding how to use the company’s products
and services, providing guidance as needed.
➔ Team Collaboration: Work closely with team members to ensure a seamless customer
experience and escalate complex issues to senior agents or supervisors when necessary.
Skills And Experience
What you will bring:
➔ Bachelor's degree or equivalent professional experience.
➔ 0-2 years of experience in a customer-facing role (e.g., customer service, retail, hospitality).
➔ Excellent verbal and written communication skills with strong active listening abilities.
➔ Proven ability to problem-solve, multitask, and work effectively under pressure.
➔ Strong attention to detail, accuracy, and organizational skills.
➔ Proficiency in using computer systems and CRM software.
➔ Adaptability and willingness to learn new processes and procedures.
➔ A positive attitude and a customer-centric approach.
PROFICIENCIES AND ATTRIBUTES
What you will have
- Strong Organizational and Time Management Skills: Efficiently manages time and resources.
- Meticulous Attention to Detail: Demonstrates thoroughness and accuracy.
- Resilient and Adaptable: Thrives under pressure and in a fast-paced startup environment, readily adjusting to change and flexible work schedules.
- Proactive Problem-Solver & Customer Advocate: Driven to find solutions and advocate for customer needs.
- Growth-Oriented: Possesses a strong learning orientation and a "never settle" mentality.
- Excellent Communicator & Relationship Builder: Builds strong relationships through effective communication.
- Professional Demeanor: Maintains a professional approach in all interactions.
- Energetic and Driven: Displays high energy and a strong work ethic.
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
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