Customer Solutions

What You Can Expect :

Job Responsibilities:

Customer’s contact point and Escalation

• Ensuring no mistakes and/or misunderstandings during verification of HB/L before releasing cargo under different types of bill of ladings

• Strict maintenance of on-time KPI

• Ability to proactively explain procedures to the consignee in case of questions

• Quick solution finding in case of escalations

• Ensuring no delay of customs application with regards to physical submission to customs offices and/or online procedures.

• Adherence to KPIs for customs and on-carriage procedures

• Providing and monitoring high-quality service from Origin office to Destination office while generating on-time reports based on the requirements of the customer

KPIs adherence in Operational System

• Constant monitoring while ensuring the proper setting of milestones/ status codes under 100% Data Quality.

• Meeting of timeframe KPIs for adding new contacts in an operational system.

• Finance-relating document creation in the operational system, such as Accounts Receivable and Accounts Payable

• ‘In time’ job closing in an operational system.

Documentation Management

• Strict meeting of in-time receipt of correct and sufficient documents

• Archive documentation into job file before vessel arrival

• Avoiding postponed shipments due to lack of documents

• Meeting of timeframe KPIs for documentation collection, completion, and submission

• Monitor payment to the Creditors and late payments received from Debtors without notification and clear reasons from Accounting Dept. Check and evaluate invoices in terms of correctness.

• Managing relevant documentation for filing, e.g. different types of Bill of Lading and ensuring mandatory documentation in respective files.

• Ensure smooth correlation with interrelating departments, such as trucking, customs brokerage, etc.

What You Bring:

Knowledge, Skills and Attributes

• Knowledge of local and international freight services and customs policies.

• Experience in Pricing and Procurement related topics.

• High level of capability, customer service mindset, and data analytical approach.

• Professional working attitude.

• Highly motivated to learn new processes, receive feedback and work independently.

• Minimal supervision to complete tasks.

• Familiar with industry-standard programs and able to operate standard systems relevant to the position.

• Highly trainable and approachable.
  
  

Qualifications:

• Excellent communication skills in English (and local language) in both verbal and written.

• Bachelor’s Degree

• Must have at least 3-year experience in Customer Solutions/Customer Representative specifically handling Air & Sea.

• Must have experience in freight forwarding logistics

• With broad knowledge in Import/Export procedures (end to end)

• Location: Two E-Com MOA, Pasay City