Customer Solution Executive
WSA – Wonderful Sound for All
Date: 5 hours ago
City: Biñan
Contract type: Full time
Driven by the passion to improve quality of people’s lives, WS Audiology continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.
In this role, you will be responsible for ensuring the timely fulfilment of customer orders through proactive backlog management and coordination with cross-functional teams, while maintaining clear and consistent communication with customers. You will also ensure accurate billing and prompt issuance of credit notes. Additionally, you will analyze supply chain data to enhance forecast accuracy and service levels, and support continuous improvement initiatives such as DG handling and SWAP planning to optimize overall supply chain performance.
What you will do
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
In this role, you will be responsible for ensuring the timely fulfilment of customer orders through proactive backlog management and coordination with cross-functional teams, while maintaining clear and consistent communication with customers. You will also ensure accurate billing and prompt issuance of credit notes. Additionally, you will analyze supply chain data to enhance forecast accuracy and service levels, and support continuous improvement initiatives such as DG handling and SWAP planning to optimize overall supply chain performance.
What you will do
- Ensure timely fulfilment of customer orders by actively managing backlogs and expediting with cross-functional teams
- Proactively communicate order and shipment updates to customers, ensuring transparency and high service levels
- Ensure accurate billing and prompt issuance of credit notes (CN) to support smooth financial operations
- Analyse supply chain data to improve forecast accuracy and drive better demand planning
- Collaborate with customers to identify opportunities for service improvement and enhanced collaboration
- Support and contribute to continuous improvement projects, such as DG handling and SWAP planning initiatives.
- 2-3 years of experience Supply Chain, Order Management, or Customer Service operations
- Bachelor's degree in Supply Chain Management, Business Administration, or a related field
- Strong analytical skills with experience analysing supply chain data to enhance forecast accuracy and service performance.
- Experience supporting or contributing to continuous improvement projects, such as DG handling and SWAP planning
- Effective collaboration and communication skills to work seamlessly with internal teams and external customers.
At WS Audiology, we provide innovative hearing aids and hearing health services.
Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.
Sounds wonderful? We can't wait to hear from you.
WS Audiology is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Sr. Business Planner
Vishay Intertechnology, Inc.,
Biñan
3 weeks ago
The Planning team provides value add by: Managing or completing supply planning based on a number of indicators (sales forecast, orders, production data). Analyzing, controlling and reporting on relevant KPI, detecting plan deviations, and deriving recommendations. Developing supplier forecasts and determine logistical processes with suppliers. Analyzing order plans and critical timelines, and double-checking of available materials, parts or products in...
PTP Analyst
Epiroc,
Biñan
3 weeks ago
Life at Epiroc By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride in the Finance process and live by our core values: Collaboration, Commitment and Innovation. We work in a global environment with over 113 different...
ATR Specialist
Epiroc,
Biñan
3 weeks ago
Life at Epiroc By joining our team, you can expect an atmosphere of creativity, innovation, and workplace diversity. You will be a part of a group of skilled, committed, and helpful colleagues who all take pride in the Finance process and live by our core values: Collaboration, Commitment, and Innovation. We work in a global environment with over 113 different...