Customer Service & VMI Specialist

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Reporting to Customer Service Manager

Duty Post Head Office - BGC, Taguig City

Customer Service & Vendor-Managed Inventory Specialist

What This Role Is About

As a VMI Planner, you’ll play a key role in ensuring products are always available for our Distributor Partners and key customers. You’ll handle inventory planning, create purchase orders, and manage invoice printing and records. You'll also be the main contact for customers and sales teams when it comes to orders, making sure everything runs smoothly from planning to delivery.

What You Will Do

• Inventory Planning & Order Management – Analyze and plan Distributor Partner (DP) orders, ensure approval from DP/Distribution Manager (DM), and submit confirmed orders to GBS.
• Records Management – Maintain and organize invoices, Proof of Deliveries (PODs), countering documents, Market Returns (MRs), and other accountable forms.
• Single Point of Contact (SPOC) – Serve as the main contact for DP/NKA regarding shipments, planned orders, purchase orders, MR processes, and other supply chain concerns.
• Shipment Coordination – Work with the Shipping Associate to book shipments, verify sales orders and invoices, and ensure proof of receipt aligns with billing dates in SAP.
• Market Returns Processing – Validate MR documents, match Authority to Pull Out (ATP) with approved MRs, and ensure timely resolution of discrepancies and posting of credit memos in SAP.
• Order & Delivery Follow-ups – Coordinate with internal and external teams on floating sales orders and untransmitted PODs, ensuring timely invoice countering and resolution of pending issues.
  
  

Who We Are Looking For

• University / College degree
• With at least 3 years of experience in Order to Cash process or planning roles, preferably in a multinational or FMCG company
• Strong communication skills – both oral and written
• Proficient in SAP (Order to Cash, MM) and knowledgeable in sales and planning processes
• Meticulous and analytical – able to meet customer and market requirements while optimizing costs
• Proficient in MS Office; SAP knowledge is a plus
  
  

Are you ready to join us? Build your success story at JTI. Apply now!

Next Steps

After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor > Assessment tests > Interviews > Offer. Each step is eliminatory and may vary by role type.

At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.