MSP Core Service Delivery Manager

What Makes This Opportunity Exciting?

Take full ownership of service delivery under the Managed Service Provider contract, driving new process implementation, cost efficiency, and impactful operational improvements in a dynamic and innovative environment at Home Credit Philippines, a leader in financial technology.

What You Will Do

• Lead and Inspire: Take charge of the Managed Service Provider Core Service Delivery team, fostering a culture of collaboration, innovation, and excellence.
• Be the Bridge: Build and maintain a strong operational relationship with managed service provider to ensure smooth communication and alignment.
• Drive Strategy: Spearhead the delivery of core banking solution and new sourcing assessments, aligning them with business goals and growth strategies.
• Streamline Demand Management: Design and implement a demand management process for Home Credit PH services, ensuring efficiency and seamless integration with managed service provider.
• Optimize Budgets: Oversee the managed service provider budget in partnership with Finance, focusing on cost-effectiveness and resource optimization.
• Prioritize and Execute: Manage project prioritization and development capacity to deliver high-impact results.
• Shape the Future: Build and maintain a strategic roadmap for the development and enhancement of core banking solution, ensuring scalability and adaptability.
• Document and Preserve Knowledge: Ensure comprehensive documentation and deep organizational knowledge of core banking solution are established and maintained for long-term success.
  
  

Proven Expertise

What You’ll Bring to the Table:

• 3+ years of experience in Managed Service Provider Delivery.
• Experience in hands-on Software Development or Solutions Architecture.
  
  

Strong Competencies

• Previous IT Development expertise in Software Applications
• Strategic planning and prioritization abilities to lead complex projects.
• Deep understanding of architecture and IT delivery methodologies.
  
  

Stakeholder Savvy

• Experience in stakeholder management, ensuring alignment and delivering on expectations.
  
  

Industry Insight

• A solid understanding of the Financial Technology landscape, with experience in banking processes.
  
  

Analytical Mindset

• Comfortable working with numbers, analyzing data, and managing budgets effectively.
  
  

Ownership And Proactivity

• A solution-focused approach to managing risks and issues.
• The ability to proactively identify challenges and implement fixes seamlessly.
  
  

What You Will Enjoy

• Permanent dayshift schedule
• Up to 20% variable performance-based bonus
• HMO on Day 1 / HMO with dependents
• Access to mental health coverage and wellness partners
• Wellness Leave and Birthday Leave benefits
• Internal Career Mobility
• Opportunity to work and train in our international offices
  
  

#NoSmallRoles

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Home Credit celebrates all facets of diversity in driving us to business success. Being people-centric, we find beauty in being represented by different talents. We thrive in building an inclusive community that provides equal employment opportunities to people with diverse backgrounds and orientations. We are cultivating a workplace that understands the value of a diverse roster of talents and is passionate allies.