Customer Service Support Specialist
Henkel
Date: 2 weeks ago
City: Makati City
Contract type: Full time

About this Position As a Customer Service Support Specialist, you will play a pivotal role in facilitating seamless order processing and providing exceptional support to both customers and internal teams. This role offers a unique opportunity to drive operational excellence, support business functions with your technical expertise, and actively contribute to the company's mission of delivering top-tier customer service and operational support.
What You´ll Do
What You´ll Do
- Process orders in SAP and Service Cloud for clients via email for accuracy and timely fulfilment
- Provide comprehensive support to Customers and Sales, Commercial, Sales, Customer Service and Supply Chain teams
- Perform administrative support for the process of Customer Service Support and handle Adhesive order entry processes
- Work on tasks as defined by Order to Cash (Asia Pacific) Customer Service Support team where employee is assigned
- Execute daily operations, support business and functions with relevant process / technical expertise
- Bachelor's Degree in any field
- Preferably with at least one (1) year experience in handling SAP and Order Entry Process
- Proficiency in MS Excel is preferred; SAP knowledge in order entry is a must
- Must be detail oriented and customer-service oriented; continuous improvement mindset preferred
- Proficiency in English communication skills (verbal & written)
- Amenable to work on a mid-shift schedule (2:00 PM to 11:00 PM), and report on a hybrid work set-up in Ayala Avenue, Makati
- A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
- Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Globally wellbeing standards with health and preventive care programs
- Gender-neutral parental leave for a minimum of 8 weeks
- Employee Share Plan with voluntary investment and Henkel matching shares
- HMO healthcare coverage plan
- Provident Fund
- Group Life and Personal Accident Insurance
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