Customer Service Support Specialist

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of 47.000 pioneers around the globe. The teams in our corporate functions enable the best in our dynamic businesses and in our people to maximize our company’s potential. With our leading brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

Your Role

• Process orders in SAP and e-Salesforce (ESF) for Australia and New Zealand clients via email and phone for accuracy and timely fulfilment
• Generate reports in SAP and Excel to monitor orders on hold and ensure prompt dispatch
• Track orders from warehouses to customers, managing inquiries, complaints, and resolutions effectively
• Oversee returns processing including pre-checks with sales and warehouse teams for credit/debit notes
• Provide comprehensive support to customers and sales, collaborating closely with Marketing, Commercial, and Supply Chain teams
  
  

YOUR SKILLS

• Bachelor's Degree in any field
• Preferably with at least one (1) year experience in handling SAP Order Entry Process Proficiency in MS Excel is required; SAP knowledge in order entry is required
• Must be detail oriented and customer-service oriented
• Proficiency in English verbal and written communication is needed
• Amenable to work on an early dayshift schedule (3:00 AM to 12:00 NN), following ANZ holidays, and report on a hybrid work set-up in Ayala Avenue, Makati
  
  

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.