Customer Service Specialist I

Work Schedule

Environmental Conditions

Job Description

Job Title: Lead Customer Service Representative – Contract Admin

How will you make an impact?

The Lead Customer Service Representative is part of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties have to be fulfilled.

The team provides internal support to Thermo Fisher partners and the field engineering team and delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do?

• Train team members in processes / systems

• Provide expertise, mentorship and support to colleagues

• Coach team members to increase their level of confidence in everyday work

• Database update and maintenance

• Document all required information as per instructions

• Participate in the invoicing process and spare part order handling

• Maintain customer data

• Actively identify process improvement areas and initiate process changes

• Provide support and backup to line manager when needed

How will you get here?

• 3+ years’ customer service experience is preferred.

• Requires a high school graduate or a Government Body award. A Bachelor’s Degree is preferred.

• Proficiency of English Language both written and verbal.

• Proficient Microsoft Office user.

• Strong written and verbal communication skills.

• Good problem-solving skill and result oriented demeanor.

• Display attention to detail and accuracy in the workplace.

• Process improvement approach.

• Good interpersonal skills and the ability to prioritize optimally.

• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage.

• Must demonstrate judgment, tact, and subtlety in taking care of internal and external customers.

• Experience with SAP, C4S, ServiceNow preferred but not essential.

What we offer?

• At Thermo Fisher, your work will have real-world impact, and you’ll find support in achieving your career goals.

• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.

• Learning opportunities like inhouse trainings or other development opportunities to flourish your career or thrive your personality.

• If you join, you could include yourself into our encouraging and caring social communities and networks.

At Thermo Fisher Scientific, each one of our 100,000 outstanding minds has a unique story to tell. Join us and supply to our outstanding mission—enabling our customers to make the world healthier, cleaner and safer.