Associate Business Analytics Specialist

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses
• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
• Retirement savings benefit
• Rewarding culture that values wellness and well-being
• Performance Bonus
• Global network of industry experts
• Extensive training resources

The Opportunity

The Associate Business Analytics Specialist/Reports Analyst designs and develops metrices, reports, and analyses to drive key business decisions. This role gathers and transforms raw data and information from various sources to useful reports and dashboards for the management and business units.

Key Responsibilities:

• Gather and maintain a wide array of data and take an active role in the analysis and interpretation of the data.
• Create, prepare, and maintain templates, process documents and presentations for business leaders, executives, and business units.
• Design and develop reporting tools and solutions which will be deployed across the organization.
• Collaborate directly with business leaders, executives, and business units to gather reporting requirements and specifications.
• Conduct routine reviews of the data and reports, perform tests, and analyze results to optimize the reports and ensure the integrity and security of the data.
• Attend and resolve reporting requests and issues from the management team and business units.
• Identify process improvement opportunities to improve report quality and timeliness.
• Support the various clients of the team to identify and interpret trends, causes, variances and issues associated with their data.
• Initiate and undertake complex projects and ad-hoc requests as required.
• Other duties and tasks as assigned by the immediate superior.

Qualifications:

• Education: Bachelor’s degree holders with relevant work experience are welcome to apply

• Experience: At least 3-4 years' experience in any data analysis, business reporting, business intelligence, workforce management or similar roles, and at least 1-2 years relevant experience in dealing with KPIs of BPOs/shared services industry
• Hybrid Work Arrangement: Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)
• Shift Schedule: Amenability to work on the night or rotating shift (dependent on business need)

Minimum Skills to Hire/Must Haves:

• At least 4 to 5 years' experience in Advanced MS Excel
• Experience with reports/dashboard creation and reports automation
• Solid understanding and background on data gathering, data scrubbing and data integration
• Good oral and written communication skills in English
• Experience with Macro and Power BI preferred

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement