Customer Service Specialist
MicroSourcing
Date: 3 weeks ago
City: Pasig City
Contract type: Full time
Discover your 100% YOU with MicroSourcing!
Position: Customer Service Specialist
Location: Cyberscape Beta, Cyberscape Beta, Ortigas, Pasig
Work setup & shift: Onsite | Mid shift
As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney will be closed (5pm Sydney time), ensuring smooth order processing, prompt support, and a high-quality service experience. This role is remote but closely connected with our Sydney-based operations team that will support you in a comprehensive onboarding.
Familiarity with Navision (Microsoft Dynamics NAV) is a
plus but not required.
Confident using email, spreadsheets, and basic office
applications.
Experience in food & beverage or wholesale distribution is
advantageous.
Competencies/Personality
Traits
Excellent communication skills in English (spoken and
written).
Passion for customer service and building positive client
relationships.
Attention to detail, accuracy in data entry, and ability to
manage multiple tasks.
Positive, solution-oriented attitude with good
organizational skills.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
Position: Customer Service Specialist
Location: Cyberscape Beta, Cyberscape Beta, Ortigas, Pasig
Work setup & shift: Onsite | Mid shift
As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney will be closed (5pm Sydney time), ensuring smooth order processing, prompt support, and a high-quality service experience. This role is remote but closely connected with our Sydney-based operations team that will support you in a comprehensive onboarding.
- Order Processing: Enter and manage orders for food and wine products with accuracy.
- Customer Support: Respond to enquiries via phone and email, providing timely and helpful assistance.
- Issue Resolution: Handle order issues or complaints, coordinating with internal teams to resolve quickly.
- After-Hours Handling: Ensure incoming messages or enquiries after business hours are redirected or escalated appropriately.
- Follow-Up: Maintain communication with customers to confirm details, share updates, and support repeat business.
Familiarity with Navision (Microsoft Dynamics NAV) is a
plus but not required.
Confident using email, spreadsheets, and basic office
applications.
Experience in food & beverage or wholesale distribution is
advantageous.
Competencies/Personality
Traits
Excellent communication skills in English (spoken and
written).
Passion for customer service and building positive client
relationships.
Attention to detail, accuracy in data entry, and ability to
manage multiple tasks.
Positive, solution-oriented attitude with good
organizational skills.
About MicroSourcing
With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.
Our commitment to 100% YOU
MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.
At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!
For more information, visit https://www.microsourcing.com/
- Terms & conditions apply
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