Customer Service Specialist

Abbott


Date: 2 weeks ago
City: Taguig
Contract type: Full time
Essential Duties And Responsibilities (Key Activities)

  • Carries out duties in compliance with established business policies and procedures.
  • Demonstrates commitment to the development, implementation and effectiveness of applicable Quality Processes as per ISO, FDA, and other regulatory agencies.
  • Responsible for exhibiting professional behavior with both internal/external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
  • Responsibility to understand and maintain awareness of the quality consequences which may occur from the improper performance of their specific job.
  • Process all orders received.
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner.
  • Review and maintain customers open orders on a daily basis.
  • Investigate and resolve order processing issues reported by customers and working cross functionally with other departments to resolve customer queries.
  • Resolve customer inquiries and liaise directly with customers on a variety of issues such as pricing, inventory availability, terms, delivery or general questions.
  • Collaborate with other departments to ensure accuracy of data maintained on SAP
  • Communicate regularly with your Team Lead of all changes, issues and potential concerns with any customer accounts. Employees are empowered to share ideas and to drive and support continuous improvement.
  • Work with our central warehouse and or supply chain team with regards to inventory, escalations and customer inquiries.
  • Develop and maintain positive customer and internal colleague relationships.
  • Responsible for complying with and executing applicable Quality Management System (QMS) processes, to support the delivery of an excellent customer experience.
  • Perform other duties and projects as assigned.

Personal Characteristics

  • Truly customer focused
  • Self-starter ready to take initiative
  • Professional attitude
  • Interactive and engaging
  • A multi-tasker with excellent time management skills
  • Adaptable and Flexible
  • Ability to deal with changing priorities
  • Eagerness and willingness to learn
  • Problem Solving
  • Experience dealing with Ambiguity
  • Drive for Results
  • Excellent verbal and written communications
  • Team player

Dimensions –Education / Experience / Skills

  • Proficient in MS Office programs such as Word, Excel and Outlook and comfortable with IT systems
  • Strong computer navigation and typing skills
  • Good attention to detail, a critical-thinker, experienced at investigating and resolving complex issues
  • Effectively collaborate with others
  • Communicate professionally
  • Good email etiquette
  • Work independently and as part of a team
  • Work effectively in a fast-paced environment with changing priorities
  • SAP or other ERP system experience a significant advantage
  • Previous customer service experience desired preferably in the healthcare industry but not essential

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