Customer Service Representative with Joining Bonus for Experienced Hires!

Work Setup: Onsite
Shift: Night Shift

Responsibilities:

• Handle inbound and outbound customer inquiries with professionalism and efficiency.
• Assist customers with tracking shipments, resolving delivery issues, and answering product or service-related questions.
• Provide accurate and timely information to ensure customer satisfaction.
• Collaborate with other departments to address complex customer concerns and ensure smooth logistics operations.
• Maintain detailed and accurate records of customer interactions and transactions in the system.
• Uphold company standards for customer service, ensuring a positive and seamless experience for each interaction.

Qualifications:

• At least 6 months of call center experience or 6 months of hospitality industry experience.
• Must be a Senior High School Graduate or a High School Graduate (Old Curriculum)
• Strong customer service skills with a focus on active listening, empathy, and problem-solving.
• Motivated, driven, and able to thrive in a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Ability to handle multiple tasks simultaneously and remain organized under pressure.
• Familiarity with logistics, supply chain, or shipping processes is a plus.