Customer Service Representative - Wave 39 (Upselling) | Onsite

Intelassist


Date: 2 weeks ago
City: Quezon City
Contract type: Full time
Job Highlights

  • Work-life Balance
  • Competitive salary
  • 'Family-oriented' Culture
  • 100% Onsite

Job Description

  • Provide exceptional technical support to customers via phone, email, chat, or other communication channels.
  • Diagnose and troubleshoot technical issues, including home appliances and home service set up
  • Guide customers through step-by-step solutions, ensuring issue resolution and customer satisfaction.
  • Escalate complex technical issues to higher-level support or specialized teams as needed.
  • Identify sales opportunities during technical support interactions.
  • Offer relevant products, services, or upgrades to meet the customer's needs and improve their experience.
  • Use product knowledge and sales techniques to close sales and achieve sales targets.
  • Build rapport and trust with customers by actively listening, empathizing, and showing a genuine interest in their concerns.
  • Communicate technical information in a clear and understandable manner, regardless of the customer's technical background.
  • Manage customer expectations regarding issue resolution and response times.
  • Maintain accurate and detailed records of customer interactions, technical issues, and sales activities in a CRM system.
  • Provide regular reports on technical support cases, sales outcomes, and customer

Requirements

  • Atleast 2 years BPO Experience handling international account.
  • Experience in sales/upselling is a must.
  • College graduate or undergraduate
  • Comfortable working in fast-paced environments. Knowledgeable in computer usage and internet navigation
  • High-level written and verbal communication skills.
  • Ability to multi-task, stay focused, and self-manage.
  • Ability to prioritize and manage multiple tasks and conflicting demands for service simultaneously while meeting deadlines.
  • Must have excellent English communication skills.
  • Amenable working on a night shift.
  • Can work Onsite. Office location is in Eastwood, Libis Quezon City

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

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